Banfield Pet Hospital

"I wish I could give them ZERO stars. This place serves as a reminder of toxic consumerism for me. My one month old kittens foot got caught in a door and was bleeding pretty bad. Like most normal pet parents we wanted to make sure he was ok. Well, unfortunately this happened during a snow storm and upon our arrival it was very clear that the staff wanted to leave early due to this. Instead of them telling us that they were leaving early due to the storm the receptionist lied about their closing time and then pretended to ask the doctor if he could take us. It was very obvious and embarrassing. She must have went in the back for a total of 30 (not even a full minute) seconds before coming out to tell us no. If they would’ve just told us the truth this review wouldn’t be here. Sickening business. Sick people who do not care about the animals that they service. Go anywhere else."

"I was very pleased with my experience with Banfield, I took my kitten there because she was sick and she had a nosebleed. The doctor told us she had a virus and gave her antibiotics that saved her life."

"They will literally cancel appointments if you don’t confirm via phone…even if you confirm via their text messaging appointment reminder (so not really sure what the point is) the vet techs seem inexperienced , I only say this because they were unable to restrain my dog for her vaccines and this has honestly never been a problem with her before. The vet tech was also super jumpy when my dog just turned her head towards her and was claiming she was trying to bite her (she wasn’t,I watched the whole interaction)… but to be honest I’ve just never seen a vet tech present so anxiously around any of my animals before and her jumpy energy around my dog was 100% making the situation worse. They prescribed my dog sedating meds just to come back for her vaccines but like I said we’ve been to other vets many times before and this has never been an issue. Will definitely be considering a new location or get all together."

"I waited a month to get an appointment where I could be present with my dog. Two days before the appointment I was told that I have to wait in my car and was not going to be able to see the vet to talk about my concerns. I was told that this is their policy. I go to a Doylestown Vet for manipulation on my senior dog every 4 weeks and I am present to talk to the vet. Everyone is masked and kept at social distances. People see the dentist, go to their doctors and understand about masking and vaccines to keep everyone safe. I asked to speak to a supervisor and was just told again that this is the policy. Very unsatisfied and will cancel my membership which I have held for 9 years! appointment"