Walgreens,

8414 Old Keene Mill Rd Unit A, Springfield, VA 22152, United States

"This Walgreens is an immaculate, spacious and floors are kept conditioned and displayed appropriately during seasonal changes. The managers and staff are very professional, friendly and their store behaviors make your shopping experience wonderful. They are very knowledgeable and helpful with returns and pricing. Crystal the pharmacy manager is a gem. She goes beyond to assist you with all of your health needs. She makes herself available even during the busiest times. If you call Crystal she doesnt appear to be bothered or evasive. Her phone etiquette is admirable. She is very professional and accurate when it comes to filling prescriptions.The techs are wonderful always working diligently and the atmosphere that is created in the pharmacy shows the upmost respect to hippa and the security of your personal info. The techs become familiar with their pharmacy customers and address their customers respectfully. This pharmacy does get very busy but the lines are quickly attended to and never ignored, to navigate thru the day. Crystal is well appreciated for the dedication that she displays on a daily basis. She is definitely trusted for her integrity that she displays on a daily basis. The alternate pharmacists are also kind and professional. The most important thing is Crystal RPH nor the techs judge you they treat every person the same with. Dignity and respect and that's very hard to find."

"I walking to the store in Springfield today, try get my son’s prescription. And I saw a coupon on the counter. I try read what’s the coupon for? And a Spanish lady running to me, yelling to me. She is working there, she not allow me grab the coupon. Anyway I’m not interested the coupon. After I picked up my prescription. I saw her took all book coupons . So worker allow get store coupon? Not for customer ?"

"The woman at the pharmacy treated me terribly and was very rude and condescending to me and even raised her voice at me many times when I was trying to get a new vaccine card. No customer should have to put up with this. This pharmacy is horrendous and everyone should avoid it like the plague that it is."

"I called today to get an order cancelled and the person working between the times of 1:45-2pm on 10/25 was extremely rude for no apparent reason. After reading the other reviews about this location, I’ve had a similar experience. I get people have bad days, but to read that this has happened before is unfortunate. The person needs to learn proper phone etiquette or find another job if you’re that unhappy. UPDATE: I called this location again and asked to speak to someone else because I had got the same person on the phone. I was transferred to Victoria, who took the time to help! She was patient with me and kind! There’s just a bad apple or two at this location, who are rude and unhelpful."

"I’ve been having issues with this Walgreens for awhile now. I find it so frustrating that on almost all occasions when calling the store you get absolutely no where. Any time a female associate picks up the phone you either get someone angry with you or you get lied to and then hung up on. All I want to know is if an item I’m looking for is in on the shelves/in stock or not. But to be told the store doesn’t have the item and to have someone else tell me that they just saw it. I don’t expect by any means the staff to go above and beyond but to at least check or give an honest answer of I don’t know would be just fine. I don’t want to waste my time going to your store to check on products all the time because no one will actually give an honest answer on the phone. Not everyone lives right by the store, some people have other things going on in their day. I’ve had a number of very positive experiences here with staff and normally check out is quick and great. Staff seriously needs to fix their phone etiquette."