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Willow Run (Part of The Willows Communities)
26 Utley Place, Willow Street, Pennsylvania, United States
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About the Willow Run (Part of The Willows Communities)
Willow Run is a new rental community located in Willow Street, Pennsylvania, part of The Willows Communities. Situated in the heart of Lancaster County, just minutes from Millersville and downtown Lancaster, Willow Run offers 2 and 3 bedroom apartments that are energy efficient and modern. Residents can enjoy fully-equipped kitchens, hardwood flooring, patio or balcony, outdoor storage, and private entry. The community building features a resident lounge, management offices, supportive services office, and laundry facilities. With plenty of off-street parking, pet-friendly policies, and large outdoor spaces with playgrounds and seating areas, Willow Run is the perfect place to call home. Affordable and market-rate housing options are available, as well as accessible and adaptable rentals. Come home to Willow Run and experience comfortable, convenient living in a desirable location.
Photos of Willow Run (Part of The Willows Communities)
26 Utley Pl, Willow Street, PA 17584, United States
Opening hours of Willow Run (Part of The Willows Communities)
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Willow Run (Part of The Willows Communities)
"I applied for this property about 11-12 months ago with constant calls and emails but no response or call backs. The office is always closed, and the lady there very very very rude! Just a little niceness goes a long way. Closed the door on me, ignored me when I came in, my kids went to play with a connect four or some game board toy they had in the front lobby with tables and she snatched it and told me to go outside and fill out another application while it was snowing outside due to covid policies. Also managed to stop by when the office was open another time to check the status of my application and all she could tell me was she doesn't know the status to just wait for a call. well its a year later and still no call back or anything. I filled out this application 3 times and still nothing. This makes me very emotional because at the time my children and I were living in a car that managed to work only sometimes. I had hope that this would be me and my children's home, but still to this day I don't know if I'm on the waiting list or did the lady decide to throw my application away. With management and customer service like this, it makes you wonder."
"(COPY) Hello my name is Gabrielle and this is my 4th email to willow run. I am sending this email after speaking with corporate. I came to willow run and filled out an application in November the week of Thanksgiving the day i was there they were handing out turkeys the woman stated she was a fill in and not the manager she stated she knew nothing repeatedly told us the offce wasent supposed to be open and was irritated when i insisted to fill out and application. She continuously spoke about how over worked she was. I spoke with her anyway and tries to lighten the mood i told her i understand with covid and being over worked. I filled out and application and was given a business card to follow-up on in the process since i left i have called 8 times over dec and jan asking for updates,re-giving contact info and concer over a letter resently. I have emailed 3 times once to check status, once to re-give contact info (just incase), and once in response to a letter that i am attaching. The reason i called corporate was in response to a letter i recieved in being removed off of the wait list in which lead to several concerns with that being said the units are still available on the website infact i believemore was added since when i applied, i just filled out my application less that 2 months ago and my contact info has been the same up untill the 5th of jan in which no one called to even process my application meaning i was told i would recieve a call to let me know my application was being reviewed. I was given no specific on emailing them so i am now emailing this letter as corporate suggested i be very detailed. In regard to the letter i am very confused about lack of response time give due to the fact the letter arrived after the 6th of jan. There is still covid impact on mail delivery (even ssi gives 10 days to respond after RECEIVING/sending the letter vs the day it was written because they know how mail is and its always been that way but this letter has been given 10 days of the date written? It came jan 7th an entire day after the due date which im not surprised about due to it being sent over the Holiday and covid impac on jobs and mail specifically. I just want to say in my defense i did email in response to this letter the day i received it along with a phone call i am leaving my info again and would greatly appreciate a return call and im sure you can understand my hesitation in coming to the office again. My contact info is ************ Thank you and i will galdy wait a call sorry that there seems to be lack of communication. Have a nice day. ***Update was able to get in I love my new place its beautiful thank you willow run!!!!!"
"Extremely rude. Expectations are ridiculous. I claimed bankruptcy over 6 months ago, the fill in denied me right on the spot. Tried saying I had to wait 10 years. Bankruptcy isn't even on your credit for over 7 years. She did look it up. 24 months. HUD sent me there, she was rude and stated this isn't for low income! Well damn. You can't make 100k and live there. So it is for low income. Just the overall attitude was terrible."
"This is a young rental community, that has a single family home setting. Its surrounded by farmland so there is no outside foot traffic ever passing by. Excellent schools, and very good environment to raise kids. Very Low crime area."
"I came here to visit a friend and the exterior looks very nice. Not that much parking for visitors as the parking spots are assigned to your home. As far as the inside is concerned they look nice but it all depends on how well you keep your home looking. But the layout seemed nice and useful and the homes themselves seemed big enough to live comfortably."
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