UPMC Urgent Care Franklin

"This place is a joke, I highly recommend going somewhere else if you want taken seriously, they did absolutely NOTHING for my severely hurt foot, they couldn’t even do the basic medical care, and offer to wrap my foot or offer to give me a brace, and gave me absolutely no answers to what is wrong with my foot, also would like to say how my blood pressure and heart rate were both pretty high and they couldn’t even address that."

"I took myself and my 2 year old son to the walk-in clinic today. The way I was treated by their CRNP Lindsey smith was unprofessional and completely uncalled for. She looked at my son and I for a combine 30 seconds and said there was nothing that she could do and when I said “we’ve been sick for a week” she got up, left and slam the door. I walked out and asked for a manager. Then I went back in the little room to wait for one. Then she came back 20/30 seconds later and threw a piece of paper with the complaint number on it and two random prescriptions. And said “if you just want prescriptions here you go”. when I went back out, I asked again to talk to a manager and was told that there wasn’t one there. And that they don’t have to have a manager in the building. First of all I would never “just want a random prescription”. No one should be a loud to do that. It’s not safe. Then when I was trying to sign out, she tried to come back out and talk to me about my personal appointment in front of everyone. I said “please get away from me” and left. I could never trust a person like that with my sons or myself well being. Maybe she was just having a bad day, but you don’t treat people like that. Especially in the profession like she’s in."

"My uncle took my 1 yr old cousin here because he was sick. They sent him home and said he just had a cold. He got worse so they took him to a hospital and he was diagnosed with RSV. He was extremely sick. I wouldn’t recommend this place to anyone."

"Okay doctor's, I gave 2 ⭐ because this doctor's office, mostly the people in the front desk area are very incompetent, somewhat ignorant and useless but have decent phone manners. If you're looking for them to get paperwork done on time, receive faxes and take care of them on time or fax out anything on time you're definitely going to the wrong doctor's office. I also found personally getting paperwork proof of things was a bit of a tug of war with my son's doctor, which I've never experienced before until going to this doctor's office usually a doctor's office will provide proof of as much as they can if it's pertaining to their office and I definitely had some difficulty with that but after standing my grounds and a little bit of a back and forth argument which never should have happened I was able to get my proof."

"My daughter came to for for a work physical and a TB test. When she came back in to have the test read, no one seemed to know how - stating that they haven’t done one of these since nursing school. They said it was positive. This sent my anxiety ridden daughter into a melt down. Fortunately she got in touch with one of the docs from our practice the next day and he agreed to read it. It was absolutely negative. When she handed in her physical papers for work - the office never checkmarked that she was cleared to work - so the physical was worthless. The urgent care stated they would not correct the papers nor would they honor them. So she has to have another physical. She (a financially poor college senior) spent $85 for your office to screw up everything they did. The staff was more than rude as well. Don’t advertise services your staff clearly cannot perform."