Spring Valley Apartments

"My experience in the past with Henderson Webb has not been good, but in the past 6 months things have improved greatly! I had a toilet tank crack. After calling for help, someone arrived immediately at 1 am. They turned off the water and ordered a new toilet. I have another bathroom so that was OK. They came and installed the new toilet but the new toilet was smaller and the wall and the floor showed where the old one used to be and looked awful. It took 2 weeks, but a new worker came and sanded the wall in back of the new toilet and replaced the floor tiles and everything looks brand new. YAY! That is why I gave HenWebb 5 stars. It is now 9/7/2023. The rest of the story. After they replaced the toilet and repainted the wall in back and removed the old grout from the first toilet that was larger than the new one, they billed me for $512!!! The tank was old and cracked. How Is that my fault? And where must one buy a toilet for $500? I am sad that some companies can be so mean and unfair to tenants. How can people act that way? I did ask them to fix the outside buzzer buttons at the outside doors. We didn’t know when someone came to deliver a package or food delivery. They are fixed now and working GREAT! Thank you."

"I applied for an apartment at Spring Valley but the Leasing Agent Kathleen was very disorganized and unprofessional. She appears to vent her frustrations publically. She had much had so much trouble resolving issues with the application portal. She even said she was overworked and underpaid. This type of behaviour should never be expressed when doing business."

"I have incurred several problems whilst living in spring valley apartments. I had called to report several noise complaints at which Henderson webb continued to do nothing for SEVERAL MONTHS before any effort was made to resolve the issue. I had been told that maintenance would come and observe if I called and would should up unbeknown at a time I did not report any noise. I would not recommend Henderson Webb or Spring Valley Apartments to anyone. The maintenance is very nice and handles actual maintenance problems on a timely manner if requested online. Administration on the other hand will be unresponsive and make you jump through loops just to handle uncomfortable living environments."

"I have been living at Dulaney Springs for a year. The location is very nice with beautiful views and spacious floor plans. I must say they do try to keep up with maintenance but. There is a smell in my home which I believe is mold. The upstairs apartment has flooded 6 times since I moved in. The air conditioning unit wires had to be patched/repaired. My hallway bathroom has an odor and the toilet gets black stuff around the bowl even though I clean it regularly. I have complained. They sent out someone to clean the vents but the smell is worse now. My co-tenant and I both have COPD and he is on oxygen so breathing that is not healthy. So hopefully they will read this and come smell the apartment especially the hall bathroom. They supposedly cleaned the gutters out front and put in new steps. I hope I can include the photo of what I have to walk through when it storms if these problems are taken care of I will be a happy tenant! Picture won't post sending to Spring Valley Apts"

"Well I just moved here on March 24 2021 and I can say that so far each time I called the maintenance team they came out promptly either the same day or the next day. The gentlemen that entered my apartment were both very courteous and professional both wearing a mask and shoe coverings which I appreciate. They attended to all matters promptly and to a decent level of efficiency. I am still relatively new so only time will tell if my experience stays as good as the first couple but so far I have no complaints."