Renaissance Hills at Ellicott City
3132 Normandy Woods Drive, Ellicott City, Maryland 21043
About the Renaissance Hills at Ellicott City
Renaissance Hills at Ellicott City is a premier real estate agency located at 3132 Normandy Woods Drive in Ellicott City, Maryland. Our team of experienced and knowledgeable agents is dedicated to helping clients find their dream homes in this beautiful and historic area. Whether you are looking to buy, sell, or rent, we are here to provide personalized service and expert guidance every step of the way. Contact us today to start your real estate journey in Ellicott City!
Photos of Renaissance Hills at Ellicott City
3132 Normandy Woods Dr Unit C, Ellicott City, MD 21043, United States
Opening hours of Renaissance Hills at Ellicott City
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
11:00 - 16:00
Reviews of Renaissance Hills at Ellicott City
"Broken glass and trash everywhere. No groundskeeper. Neighbor’s lobby reeks of weed. The pool only opened for 2 or 3 days all of last year. The gym has been closed for approximately 6 months. The water pressure in my apartment has decreased significantly over time with the new construction. They’ve converted 2 bedroom 1 bath units into 2 baths, and I suspect it has caused the problem. Shower and washer have low water pressure. I don’t bother reporting it, because I’ve gotten used to letting things go or fixing what I can myself. In order to get anything accomplished with the maintenance staff or front office, you need to call and follow up many times. Most of the basic things I’ve requested and been promised over the last year have not happened. I put it endless maintenance requests about a faulty overhead light that was smoking, and the 5 requests have gotten closed without anyone doing anything. 9 months ago I was promised carpet cleaning by the old office manager more than once and it never happened. I spend money each year to clean the carpets, paint, and maintain my apartment. They won’t supply paint, change blinds, or fulfill their offer to clean the carpets, even though I have been in my apartment over 10 years old. It’s poor customer service in my opinion for the price I pay to live here. Additionally, the HVAC systems are old and full of dust. There is mold on the vents and the apartment accumulates dust very quickly. Aside from maintenance issues, I asked the office to change the default language in the lease or provide something in writing to show that I was never provided 2 FOB keys or 2 mailbox keys (and would owe a fee if not returned during move out), and despite promises over the phone, my emails were ignored. The positives are the community are the residents and it is family friendly. Ana at the front office is friendly when she answers the phone. The biggest mistake this management company did was fire the longtime maintenance staff from the previous management companies. The old crew was professional, communicated well, and responded to routine requests within 1-2 days. One of the newer maintenance guys would smoking weed in his car most mornings and became belligerent with my husband over a parking space. The old groundskeepers used to maintain a clean property free of broken glass. Not so much anymore. The office manager has never returned the couple requests to speak with her, but I see she reads and has time to reply to these reviews, so that’s the main reason I’m posting. Update: I’ve asked maintenance 2 times to clean up vomit in our lobby that has been sitting now for 3 days. No one has returned my 2 phone calls. I don’t call this “luxury living.”"
"I believe my Girlfriend did a review about the poor management of this place; regarding our building that is consistently smelling like smoke which is a (Smoke free) community. Anyways, they replied saying we were “compensated” for the hot water we didn’t have for 4 days: that’s a lie: which is an emergency to any property you go to. The smoke, my girl is asthmatic. Anywho, just like to say my point of view."
"This place is just unorganized. They only care about moving people in and forget about the residents that were here for a long period of time. The maintenance issues don't get resolved as they mark as complete and when you check behind them they weren't done at all. Can't use the amenities such as swimming pool, gym, or anything else the trash overflows but were getting charge for it. Now bags of trash pile up around the trash bin because of the overflow. Only thing available for use is the dog park. You can never reach anyone at the rental office when you call. This place was a beautiful property when I moved here 7 years ago. Not only did my rent go up sky rocket the retention and morale for this place declined in the process. The previous property management team did care for the residents. Since I didn't renew my lease for a newly renovated unit they don't even care about the things I need. This is unbelievable."
"Scarlet is the best!!! Me and my fiancé went in on a Saturday after weeks of looking for our new home and was greeted with open arms from Scarlet. She made us feel right at home and was beyond helpful when it came to any questions we had. The process was very quick and easy. Thanks to Scarlet we will be apart of Renaissance Hills community in December! I couldn’t be happier. The place is amazing and a quiet neighborhood. Near by are plenty of stores and shops. I can’t wait to begin our new chapter !! ASK FOR SCARLET!!!"
"Lived here for about a month or two and have had two great experiences with maintenance so far. They both came the day after I made a request and fixed all of my issues promptly. Today Nelson dropped by and fixed the door to my laundry closet super quickly and professionally! Thanks to both of them a ton!"
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