Willowood Apartment Homes 15-H Washington Lane, Westminster, MD 21157

"I put a workorder in on Monday and my fan was replaced by Wednesday. They even had to order a new one! Every time I call, they do an amazing job in a timely manner."

"I really appreciate Mike's help keeping our apartment in shape; he's friendly, diligent, and easy to work with. We weren't home when he came by recently to fix two different things, but he fixed one and left a note clearly communicating what had to be done before he could fix the second; then he followed up the next day to finish the job. Everything looks great! On a side note, we've also been grateful to Mike for always being so kind to our dog; no matter what he's doing, he always takes a second to pause and say hi to her. Thank you, Mike!"

"I really enjoy living at this apartment complex. Everyone is nice and courteous. I have great neighbors who are considerate of each other. The community is immaculate - kept very clean. The small issues I had were resolved immediately. Mike is a very personable and professional maintenance person and went beyond the call of duty to help us when we first moved in. Heather, the office manager, also addressed any issues I had immediately and professionally. I highly recommend anyone to move here."

"I lived here for a whole year and today is actually my last day here. I just turned my keys in with Heather, who is an amazing manager for the whole complex. Their whole staff is super courteous, accommodating and kind! Their on staff resident handyman Mike is also an amazing human being. Always there to help with a smile on his face! Loved living here and would highly recommend this beautiful community to anyone!"

"The location is great and the apartment is nice. The maintenance staff is great and does a great job with what his has to deal with. The price is okay. However, the leasing manager will say and do whatever she needs to in order to keep the apartments rented and has no clue what is happening outside the model apartment. Our hot water heater broke and flooded the whole apartment!!! We could not get to the water shut off because it is behind a locked door that I could not get open, so we had to wait for someone to come unlock it. The maintenance staff member worked quickly to replace the hot water heater. The service company they use, did not!!! It took HOURS for them to arrive. It's been 3 days and our apartment smells worse than an outhouse! The machine they have in the apartment is full and has started to leak all over the floor, just want we needed, a flood caused by the company that is suppose to be repairing our place due to a flood. When I called he office to speak with the manager, she had NO CLUE that we had 3 large machines in our apartment, she thought we only had a few fans, it's actually 3 large machines, and 7 fans! She had NO CLUE when the company is coming back to finish the work. She does NOT want to accept any blame for this mess!!!! She only wants to hear that we are letting our rental insurance handle everything. She needs to understand a few facts...1. The apartments needsto pay my deductible. 2. They need to pay the difference in our water bill and BG&E bill. 3. They need to have the carpets cleaned and the walls repaired and painted. I should not have to pay for HER neglect!!!! SHE NEEDS TO REALIZE THIS IS HER RESPONSIBILITY. We did not cause this damage!!! The multiple sclerosis advocates and disability groups are going to enjoy hearing how she treats someone is is disabled and to make matters worse, my husband is currently in major surgery at Johns Hopkins"