CMA's Chevrolet of Martinsburg

"I had the pleasure of working with Chan, a service advisor at the dealership, for a transmission replacement covered by my warranty. Chan provided excellent customer service throughout the entire process. She was friendly, knowledgeable, and went above and beyond to ensure that the repairs were covered by my warranty. I highly recommend Chan for her professionalism and dedication to customer satisfaction."

"$366 diagnostics fee and then fraudulent diagnosis. They said I needed new brakes rotors, water pump and radiator = $5,000. They also offered to buy my truck for $4,000 after telling me it needed $5 000 repairs. Kelley Blue Book value is $17,000. Straight up criminals. I took it straight to another repair shop where they replaced the radiator for $850. Everything else was fine. The brakes and rotors were perfectly fine, and there was absolutely nothing wrong with the water pump."

"Just had CMA repair my rear window that was leaking. The service advisor was super friendly and helpful. Get my truck back to find my kids car seat flipped over on the seat leaving me with a nice mess to clean up. For spending $1300 for a repair, the least the tech could do is put the car seat back…. Overall this dealer is OK, but I wouldn’t say they are great. Bought a car here years ago and the experience wasn’t great….dented the bumper and the manager at the time didn’t do a great job making the situation better until I told him to reverse the deal and give me my old car back."

"After hitting a deer and totaling my new car, the last thing I wanted to do was shop for a car. However, Donovan made the experience less dreadful and more enjoyable. He was very knowledgeable on two of the cars I was interested in. I ended up leaving with one I love. He was very kind and made sure me and my mom were comfortable through the whole process. Thank you CMA of Martinsburg!"

"My dad and I were looking for a car so we pulled up to Chevrolet because Chevy always makes good cars. We looked around for a bit then went inside for some help, we met this great sales executive Jeremy, he was approachable and had a great style to him. He showed us this Chevy equinox that was well in our price range plus had all the features I wanted also I wanted it in a color I told my dad but somehow he knew! The process was very easy going and the finance guy we met with was very helpful too and had a great personality. We walked out with one heck of a car!"