American Eagle & Aerie Store

"First time coming to this location and it will be my last. The staff were unorganized, extremely unhelpful, inconsiderate, and did not care about the numerous customers in line. The customers did not know where the line for checkout was and it created confusion for many. If you paid with cash, you will be punished and will have to wait longer in line and get skipped by those who are not paying in cash. Had to go to Aeries attached next door to checkout since those at American Eagle are incompetent at what they do and have no urgency or desire to assist their customers."

"My fiancé and I go to the mall almost every weekend to shop and we always stop in at American Eagle to see Chris W. and Catherine. They provide excellent customer service and show genuine care for our wants/needs. I could never wear Mom jeans, as they didn’t fit my athletic build, and Chris showed me the American Eagle Curvy Mom jean. They are the best jeans I’ve ever worn, making me confident and comfortable in my body. If I could rate 10 stars, I would."

"The so-called manager, "Chris" is the rudest person I have met in my entire life. He was disrespectful to my kids, he thought they were shoplifting. The fitting rooms are also very nasty, as are most of the staff at this location. I will ONLY be shopping at the Potomac store, they're nicer, and you lost a loyal customer due to Chris."

"Major shoutout to Chris who was working today. We were frantically searching for some last minute items and he was so helpful!"

"I come to this store twice a month to treat myself and I’ve always done exchanges when my products don’t work for me. Jessica the manager refused to refund/exchange my leggings because my barcode wasn’t popping up on my receipt and the tag wasn’t on my pants. I leave and wait for my barcode to come up and start to read the return policy and it says “If you are not completely happy with a purchase, just return it for an exchange or full refund. Returns with a receipt will be refunded in the manner in which the original purchase was made.” So I contacted aerie customer support for help. Jessica is terrible. I’ve never had an issue at this location. I won’t be returning. Even when I had my barcode come up she still refused to give me a refund."