Lowe's Home Improvement

"I really like the store. I have always had wonderful service from the associates there. The store is always clean and easy to find the things I need. I went into the store and ordered a new refrigerator. It arrived a week and a half later. Unfortunately it was damaged and had to go back to the store. I had to wait two weeks for the new one to come in. I called the store an the fridge still wasn't in. On January 2nd I got an alert that someone was at my house. They were trying to deliver the fridge. I didn't get a phone call, or a message that they were coming. Unfortunately I was not at home. I called the store that afternoon to arrange delivery again. I was told the refrigerator would arrive on Thursday. I waited all day. No phone call. No timeline nothing. I called the store multiple times and was told that I was next on the list. I called the store the next morning and was told they were canceling my order. I have never had an issue like this before. So sad. Beware if you order something that has to be delivered. There seems to be a major glitch in communication with the customer."

"My husband and I recently purchased brand new Samsung appliances; a fridge, stove, and microwave. 9 days after everything was delivered, delivery was great btw, we noticed the back right burner to the stove didn't work. Long story short, the people that scheduled repair at Samsung are TERRIBLE!! This does not include the repair men, who were great. Anyways, the manager at this Lowe's, Felix H., did EVERYTHING to get our stove fixed. He sat on the phone with the Samsung warranty people, a few times since they expected me to pay $150 service fee for a BRAND NEW stove, he communicated with me, and everything he said he was going to do, he did. Honestly, it saved me hours of dealing with the Samsung repair people over the phone. I am soooo impressed with the staff. Everything has been fixed and I am a happy camper. We had to go back into the store to get flooring, which, this Lowe's did not have. The guys in the flooring department in the evening called and got everything we needed at another Lowe's and was ready to go when we went to purchase. Was any of this ideal? No! However, having employees that do their job and are so helpful made everything just so easy and simple. Thank you!"

"This review is based on the appliance department only. My wife and I arrived on the morning of 10/2/23 to purchase a new range because ours had died. We ended up purchasing a new refrigerator, microwave, and a range. They were all Frigidaire gallery, appliances. We were assured, the new range and microwave would be delivered the following day. The refrigerator had a two week lead time, but that did not concern us because we did not need it at the moment. On 10/3 the microwave showed up via FedEx. My wife called on 10/4 to inquire on the range and was told they could not find it. On October 5 a delivery driver called me at 7:30 in the morning and said he would be at the house in 20 minutes. I received an automated call at 8:03 saying the delivery would be between 8-12 AFTER receiving a call from the driver. The driver showed up with a damaged range and stated that the manager told him to see if we would take it. Completely unacceptable. The manager Donny? had someone else call named Jason call because he was too scared to answer for his shameful decision to send a damaged unit to me. Completely unaccountable and horrible treatment of 10+ year customer to this location. Other than small miscellaneous items I will never give this store a substantial purchase again. Thanks Home Depot for a quick transaction and delivering me what I ordered and not the managers trash!"

"This Lowe's seems to be always stocked, can't say that I've ever gone there and said," they didn't have any" to what I was looking for. Friendly and helpful staff, as well."