Quest Diagnostics 2118 South Eagle Road, Newtown, PA 18940

"Arrived and checked in ten minutes early then sat and waited 45 minutes until seen. At least 3 staff members were present but no sense of urgency in trying to stay on schedule. A lot of private chatting and viewing personal cell phones for at least 10-15 minutes between each patient. Will choose another location when lab services are needed again."

"I had made an online appt and on my way to the lab, I got a message that my appt was cancelled. I decided to go anyway. Not to the fault of the employees, they were locked out of the lab and we were told it would be about 30 minutes for someone to arrive with a key. We waited. When the key arrived, the two staff members were VERY quick to get up and operational and help those who were waiting, and I'll also state that it was refreshing to see such cooperation from the patients. Everyone took turns and we were all in and out rather quickly. I just want to give a positive shout out to the staff during my most recent trip. You did great!"

"Very nice place to get blood work done. Quick clean and professional."

"Made early morning appointment online. Walked in and checked in at kiosk, called in less than 5 minutes. Scanned the script and insurance, blood drawn and walked out. Nurse was super amazing."

"This center is terribly understaffed. Only one person is at the center attending to all the patients. They allow walk-ins but the estimated wait can be totally off. Not a good experience at all. I waited for two hours for fasting blood samples and still waiting. No communication, no text notification of extended wait time. They simply don’t care."