Courtyard by Marriott Arlington Crystal City/Reagan National Airport

"This early morning I had the privilege of being taken care of by Gifty in the dining room. Firstly, she welcomed me with a hello while checking others out. Then she was very helpful with my selection, as I am not a Starbucks fan. She served me promptly with a smile and friendly approach. And as I was getting up to throw away my trash, she kindly intercepted me with "I will take care of that." She is a gift to your organization. Please be sure you value her."

"My stay was really pleasant, I really enjoyed it. The room was comfortable and clean, I checked it with blue light on check in and also checked the new towels & sheet every night. Most of the staff was respectful and resourceful except the tall (5’ 11 ish) black woman (I am also black and it is okay to identify her with her complexion), she has no business working as a front desk staff. She is extremely disrespectful. I initially was going to give 4 stars but since I saw the same kind of complaint about this same person and the hotel management has failed to address the issue, I am give 3 stars. Would I stay here? I will give it one more try but if I see the same kind of disrespectful attitude from any of the stuff member, I will take my business elsewhere."

"Because our flight got canceled thanks to the lousy weather, we went for a Marriott hotel, our go-to. Gotta say, this Courtyard went above and beyond—hands down the best one we've been to. Huge thanks to the front desk lady for letting us in early and being super friendly, and to the amazing Bistro server. Big shoutout to the whole staff; the hotel looks awesome!"

"The service was just plain horrible. So my friends and I wanted to stay here and we spoke with the representative on the phone regarding the parking situation and they ensured us that the parking was included in the room fee. To our surprise when we arrived they charged us 45 bucks. When we confronted them regarding the phone call they told us that none of them were responsible but rather we spoke to another one of their colleagues. It’s really frustrating when the organization does not take responsibility of the miscommunication that occurred on their side. When I stay at a hotel the most important aspect is the hospitality and the friendliness of the staff which was horrendous at this hotel. The rooms are excellent but the service is just horrible. To be honest I will not be visiting this hotel a second time as the bad service outweighs the really good rooms."