St. Luke's Hospital - Sacred Heart Campus

"Was here for a same day procedure. I couldn’t believe how I was treated. The only ones that cared were the doctors that take you into the surgery room. I’m guessing it was the nurses as I was disoriented when I woke up. From when I woke up from anesthesia to when they were shoving me out of the door was a whopping 40 min. I woke up to blood coming out of my fresh incision and what they handed me looked like a maxi pad and said hold this. I asked for the doctor and they said oh he left for the day. I could not believe the disrespect and lack of caring I experienced. I was barely awake and they sent me home. They sent me home with an open wound from surgery!!!! I can’t believe this place is still open!"

"I CAME 5 days ago AND THEY TREATED ME WITH MEDICAL MALPRACTICE . All because I am showing trrrible symptoms of something UNEXPLAINED AND UNKNOWN in the med world. They refused to give me an IV , vital check urine check etc they left me in the room Unchecked for 8-9 hours to then try to kick me out bc when I asked for a the dr they gave an excuse and I tried to record the bad treatment. I felt unheard unsafe and threatened. They did NO BLOOD WORK and Treated me with FEAR. Which caused no medical attention. They Processed a quick and unsafe discharge . I was passing out and yellow and disoriented and they abused me . LAWSUIT !"

"My husband was in the Older adult unit. They discharged him day before Thanksgiving even though he had made minimal progress. We begged them not to release him. They washed their hands of him. After a few days home he was suicidal and I had him taken by ambulance to another hospital. I can't prove it but I highly suspect they wanted a lower patient count for the holidays. Never again."

"My 83 year old aunt was admitted to the behavioral health unit to have her medication adjusted. They kept her unnecessarily there for over 5 weeks. I could never speak to the doctor as I always had to go through the social worker. When I called the unit to speak to her nurse John, he was always rude. I tried to contact a patient advocate but I could never get through by phone. She sat in a wheelchair without any physical or occupational therapy for 5 weeks. I was told that she was getting therapy but her records indicate that was untrue. Then it took weeks to get her excepted into a rehabilitation facility. Sacred Hearts rehab a couple of floors down wouldn’t take her. I could never get a straight answer as to why. It was unbelievably upsetting. I filed a complaint and someone got back to me 2 weeks after she left. I asked Melissa, Patient Care Manager for older Adult Behavioral Health( person who contracted me) what could you possibly do for her now? She’s no longer at Sacred Heart . She didn’t reply. In my opinion, there is a serious problem with this hospital when a family member can not get any answers, ( I am my aunt’s POA)cannot speak to the doctor regularly, has to deal with a nasty nurse, can’t get through to a patient advocate, being given false information regarding therapy and a social worker who is either lazy or doesn’t know what she’s doing. My aunt was fully insured so they prolonged her stay without a doubt. Thank God for Brookmont Rehabilitation in Effort PA. They have done an amazing job getting my aunt back to where she was prior to being at Sacred Heart Hospital. I was told by the hospital that she would need a nursing home and not an assisted living ( she is healthy and on only 2 medications ). I refused to believe them. Brookmont has her walking with a walker, going up and down stairs, she’s on a bicycle, her speech is clear and she can get around on her own. Thanks for absolute nothing Sacred Heart. I’m a Catholic, I suggest you change your name. It’s insulting and offensive to us. Shame on you! You deserve less than one star!"

"DISGUSTING!!!! This place does NOT even deserve a 1 star rating. The ER was So Nasty & Filthy. They are worried about if someone has a vaccine when they should be more worried about Cleaning their unsantized Hospital. There was dirt all over the waiting area and the bathroom floor was Black & had Blood All over the floor! I wouldn't be surprised if people are walking out with HIV & Covid with the looks of this place. Not to mention the staff was Highly unprofessional and the RN's aren't even wearing scrubs. I am still shocked! WOW"