Walgreens 12701 Laurel - Bowie Road, Laurel, MD 20708

"Great customer service in the pharmacy. Great staff! Always make sure you feel comfortable."

"If I could give less stars I would. The pharmacy switched my son's ADHD meds from name brand to generic without notice and without consent and then blamed us for walking away with the wrong meds. When I called in to complain, stating that the doctor's office hasn't changed the prescription since the last three years and they've been dispensing the name brand for the last year, they said they were out of the name brand and decided to dispense the generic without providing notice or obtaining consent from anybody. They charged the same co-pay for both the name brand and generic, sealed the meds in a bag, and then blamed us for not checking to see if the meds in the bag was the one we typically purchased. They then proceeded to say that they cannot take the meds back once it leaves the store. The Drive-Thru automatically counts as leaving the store as long as you tear open the sealed bags! If my insurance didn't mandate us using Walgreens I would've never switched to them! I've since switched over to a new insurance just to avoid using Walgreens as my pharmacy!"

"Manager Ruth is extremely rude. I arrived at 9:54 and had to plead with associate to please let me in because you guys are still open as soon as I walk in to get my sons cough medicine she tells me to hurry up because her shift ends at 10 PM even though the store is still open, she whispers I don’t know why she comes in at last minute.Proceeds to yell at me to the top of her lungs to hurry up and get my products stop wasting her time so that she can go home corporate has been contacted."

"I recently had a fantastic experience at Walgreens! From the moment I walked in, I was greeted by friendly and helpful employees who were eager to assist me. They were knowledgeable about the products and services available and went above and beyond to ensure I had a positive shopping experience. The store was impeccably clean and well-organized. The shelves were fully stocked with a wide variety of items, and I was able to find everything I needed quickly and easily. The layout of the store was user-friendly, and the signage was clear and informative, making my shopping experience smooth and hassle-free. The employees were attentive and went out of their way to assist me with any questions I had. They provided excellent customer service, offering suggestions and recommendations to help me find the products I was looking for. They were also patient and kind, taking the time to address any concerns or inquiries I had. Overall, my experience at Walgreens was outstanding. The employees were friendly, knowledgeable, and helpful, and the store was well-maintained and organized. I left the store feeling satisfied and appreciative of the excellent service I received. I will definitely be returning to Walgreens for my future needs, and I highly recommend it to others!"