Victoria's Secret & PINK by Victoria's Secret 2300 Lincoln Highway, Langhorne, PA 19047

"One register open the week before Christmas. 45 minute wait time for checkout. Don’t waste your time shopping here. There were other associates in the store walking around while one person worked a single register for about 25 people in line."

"1 cashier. Long line. Asked other employees to open another register. They would not. Terrible customer service"

"I was shopping there on 6/24/23 and purchased an item that was on clearance. I also had a $10 reward card that I wanted to use towards my purchase but the cashier told me the rewards cannot be used on clearance items...even though it does not say that anywhere on the reward card. It even says on the reward card "valid with any other offer", "valid with associate discount ", etc, but can't be used on clearance items? I asked to speak to a supervisor and the cashier refused."

"Terrible employees! They don’t know the store policy and they have terrible customers service. I asked for a price adjustment 5 days after I Purchased a lot of things on semiannual sale . The girls at the register refused to do it . The price adjustment policy states : within 14 days of purchase , customers will be able to request a one time in-store price adjustment . Customers may present their original receipt to receive a price adjustment. When I made original purchase the salesperson confirmed that it’s 14 days price adjustment. I told this to employees when I returned and also the fact they I did the price adjustment in the past . They just made it up that the price adjustment policy changed to 7 days and I need to bring the merchandise back . I told that they never required the merchandise back for price adjustment but they wouldn’t listen. Next day I called the manager of the store who was surprised that the girls asked for all merchandise back . She said they were supposed to do the adjustment with the receipt only. So I told her to inform her employees. And she agreed. But when I came back three hours later again with the receipt, the same story happened. The employees were not aware of this policy and refused to do it . I’ve been a customer of that particular location for 15 years. I’ve never seen this before. Very disappointed! I will definitely report this store to a general district manager and customer service. They have to educate their staff more about their store policy. I wouldn’t recommend this store to anyone."

"honestly had a horrible experience trying to make a return. I bought 2 of the pink t shirt bras and washed them on a delicate cycle and hung then to dry before wearing them for the first time. where the straps connected to the cups and band, the fabric was fraying on both bras. that should not happen to something that’s brand new and never been worn. they told me twice that I could only exchange and I would lose my coupon, but that they couldn’t refund me “because I washed them” even though I still had the receipts and all the tags. I wouldn’t have washed them or even bought them if I had known they would have fallen apart. when I was referred to call store relations customer service, they told me this store was wrong and would guide the associates there through a return if they wouldn’t do it for me themselves. the girl who helped me reluctantly did the return but wouldn’t look at me or speak to me the whole time. terrible quality products and terrible customer service, I won’t return."