CVS

"CVS at Harbison/Bustleton in Philadelphia, PA has everything from Makeup to nail files and ice cream LOCKED UP. I used to have a pleasant time shopping for makeup and stuff. I just looked through the clear glass door at some items and then at the button to call for an associate and lost my eagerness and spirit to shop. I don’t want to be rushed to decide my purchase by an associate that is standing behind me waiting for me to decide because he has other people pushing a button to unlock other cases. As if there are enough associates around to help. If you’re thinking of heading out to this CVS, I recommend finding another. Hopefully this won’t happen at all locations. I used to enjoy my shopping trips there."

"I came to this CVS location to reload my net spend debit card on 10/27/23 around 9:13pm. I was on a mission to reload my card for a friend of mine who needed a few bucks so I was not taking in anything or anyone but the front counter. I walked in and went straight to the check out counter only to be greeted by no one. I stood there for roughly 3 or 4 mins before I was serviced. Here comes this young lady who I passed by as i first entered and passed the self checkout but I did not look at her. She was in my peripheral vision on the left side. She was hanging around at the self check out doing absolutely nothing. As I was retrieving my money from my purse, she comes over to me and ask me a "closed" question. Do I need something? In my mind, I said "service". Also, how she asked me was almost like she was a street dealer or something. So then I gazed over at the self checkout where she originally was and couldn't understand why she allowed me to stand there as long as I did before she approached me. I had no idea she was a store associate. She stood there as long as I stood at the checkout counter to now ask what I needed. The courteous and professional way is the only way to help a customer. How can I help you?, or I would of took, "Is there something I can assist you with"? Something other than an obvious question. She needs more training in customer service in 4 different angles. I told her, "I had no idea you were an associate". She had a curt response."You seen me standing there ". I said to her, "I didnt even look at you when I came in". The whole point is, a customer is not suppose to hunt down a store associate for assistance. Especially if the customer is standing at the checkout counter. If you ignorantly allow a customer to stand at the counter for a lengthy period of time while your standing around watching them and waiting for them to get your attention then you need not to work in customer service. By the way her name is Omotolani "aka" Lani. I also felt quite insulted when she held two twenty dollar bills I gave her in the air. A young caucasian female who usually checks me out at night never did that. I would understand if it was a bigger bill such as $100 or $50, I would understand. In close, there is a young caucasian girl who usually works at night around this time. By now she would know me by "reload girl". For many recent nights I've reloaded my card with her and she serviced me with a smile and courtesy and never made an offensive gesture or remark in servicing me. Maybe she could give "Lani" some guidance in customer service. Dont allow a customer who is standing at the checkout while your standing nearby just watching and waiting to be approached for service. Dont insult customers by holding up small denominations in front of their face. Highly offensive!! Dont argue in any way with a customer."

"A long line to pick up my prescription. When I waited 15 minutes in line to speak to the pharmacist. She said it will take 10-15 minutes for them to prepare it. So I decided to wait. After 15 minutes I went back to the line and asked if the prescription was ready yet. She checked and told me they don’t have the eye drops in stock. Back and forth wasted almost an hour didn’t get my prescription. Very disappointed."

"This location needs to hire more staff and train them better too. There are never enough people working at any given time, especially in the pharmacy. It is a high volume pharmacy, and the staff struggle to keep up with all the orders which in turn causes poor customer service. Mistakes are made, nothing is ever ready on time, the staff you do get to talk to know nothing, overall it is a poor experience here."