Quest Diagnostics McCandless Crossing

"I’ve had my blood drawn and other tests such as urine tests during pregnancy at this location several times. I always make an appointment and am seen fairly promptly at the time of the appointment. The couple of technicians there are very good at drawing blood. I have tricky veins that tend to move around and have given other techs a lot of issues, but the folks at this location always seem to get it right away, no problems, smooth and painless."

"Before my doctor retired, they had me go to this location. Had all the paperwork and all that. So I walk in. There's no receptionist at the desk. So I go and put my name of the pad thing they have when you walk in. So I'm sitting there, sitting there, a family comes in and does the same thing and they get to be called back first when I was there first. So they let the family go first before me. Even though I have been sitting there for over an hour waiting for them too come call my name, I hear talking and nothing is being done. No calling the names of the people that need to get their blood work or for whatever the others where there for. So whomever runs this location or this company as a whole. You all need too be fired or go bankrupt. The worst experience too be waiting for so long and others whom got in before me, go first when I was there fir the same dman thing. As for my rating and why it's a 1 star is because of how long I had too wait. No one should be waiting, having the people whom has been there first be waiting for so damn long when you let others whom walked in go ahead of me or whomever is the first one there. This is a warning too all people whom docs send you too qeust....go to your main health care providers location for having blood work or anything be done. Do not go to any quest locations. They WILL make you wait even though your the first one there. Horrible experience, horrible workforce, horrible all around. This company needs to go away or go bankrupt because if their laziness and lack of care/attention too those whomnhave been waiting there first and over an hour."

"Scheduled an appointment online last night for today at 11am. Have the email confirmation to prove it. I arrived at 10:50am, checked in on the kiosk, and sat down to wait. 11:30 rolled around and I watched everyone who had appointment times after mine get called back. I asked one of the techs to check for me and gave her my name. She then came back out and continued to call patients back like I wasn’t still sitting right there waiting. Fifteen minutes later I asked her again what the hold up was and why people who were there after me kept getting their labs done before me and her reply was “they have appointments” to which I told her I had an appointment at 11am (it was quarter to 12 at this point). She says “I didn’t see it”. Told her I didn’t have time for this and left without getting my bloodwork done. Had to get home to take medications on time for a bad bacterial infection."

"I made an appointment the night before, and the time is 9 am the next day, I arrived here around 8:50 am the next day, and when I arrived shortly after another guy came and after he checked in, the screen showed that we both had an appointment at 9 am, around 9:5 am, Another man came in. After he checked in, the screen showed that his appointment was at 9:10 am. A few minutes later, the other person with an appointment time at 9:00 am was called to enter the door, and after he finished his test, the employee called the person with the appointment time at 9:10 am to enter the door. When I tried to ask when it would be my turn? The employee interrupted me rudely and said to me impatiently: You are the next one, I am confused why people who make an appointment later than me can get priority service. When I was about to try to ask again, the employee closed the door very rudely, it looked like she didn't want to give me any explanation, I don't know why I was treated like this, if it does not depend on the time on the screen to determine the priority, then make an appointment The time will be meaningless, I don't want to think about this issue in a deeper level, maybe my name is not an American name is the main reason for this incident. I will never choose this lab for any test again because it was the worst experience I have ever had"

"I think it's truly sad that you can't be greeted by a real person any longer. When I arrived I checked in at the kiosk. I did not have an appointment. Quest always says walk ins welcomed. There was not one person in the waiting room, however the kiosk told me it was going to be a long wait and suggested I come back at the next available appointment time which was 2:50 p.m. If I wanted to make an appointment I would have. I declined the appointment and decided to wait. The blood work was fasting so I really couldn't come back at 2:50. As mentioned I was the only one of the waiting room. I ended up walking out because no one ever came."