Quest Diagnostics

"On 11/10/2023 at south side quest I truly believe that I was discriminated against. Waiting as a walk in, with no one in front of me or being seen for 20 minutes to 30 minutes. A family came in with a appointment and was seen right away. That is not the problem. When I asked the girls who work there why has this happened, they said that they had appointments, but they didn’t have any care that I had been there for 20 minutes. If you look at the demographic of the poor reviews you can see the problem."

"My appointment in the morning very positive. Phlebotomist very efficient and friendly I was unable to give urine so she gave me a container and said I could return it When I returned the other employee said I am only taking people with appointments and scripts i told her the script is in the back with my blood and i am only following instructions by dropping this off. i asked if i should leave on counter. Her response was i dont care what you do with it by her attitude and glassy eyes I wondered if she had recreation substance for lunch four days later my physician still has no urine results. i am wondering what if anything she did with it"

"Just don’t go here. I had an appointment to get blood taken in the afternoon. When I arrived the nurse on site seemed quite flustered and was terse, cutting me off before I could finish giving my full birth date, for example. Now maybe she had a rough day that’s fine we all have those, but when she went to feel for a vein she had trouble finding one. This is always the case for me when I get blood taken for whatever reason. Knowing this I drank a lot of water throughout the day to make it easier. Despite this, she felt around for about 15 seconds and said “well, there are no good veins here so you’ll have to come back when you’re more hydrated.” She didn’t even try to hit one, in the past when I’ve had blood taken they’ve ALWAYS gotten it, even when I actually wasn’t properly hydrated (which again, I was this time), although they did need to prick me a few times. So I immediately went to UPMC shadyside (in which everyone I interacted with was kind and helpful) to get it taken instead. ~40 minutes later, with no more fluids consumed, they hit a vein first try without issue. So I get having a rough day and not wanting to be chatty, but I don’t get actually not doing your job and costing me an hour of time because of it. Don’t go here if you don’t have to."

"The friendliest, most experienced tech I’ve dealt with at a Quest facility, or in any instances with a phlebotomist. Not to give unreasonable expectations, as days vary, but I was in and out as a walk-in in less than 20 minutes! Blood drawn and all! Tech B.Walker is awesome! Thanks again"

"Do not come here if you value time, promptness, and efficiency. Checked in for a 9:40 appointment and the waiting room is TOTALLY full meaning no seats and someone is SCREAMING on the phone having a personal phone call. Machine WONT scan a QR code on the phone although the website says it will. I checked in a minute or two late because I was fighting with your unresponsive Tablet because you are are too cheap to staff a full time receptionist. I scheduled an appointment and STILL ended up waiting, defeating the purpose of the appointment. There’s NO representative to meet you because they want you to check in on the kiosk. Not everyone knows how to do that so it’s exclusionary. I won’t be back to this location, in fact I NEVER go to quest ever, I was required to come here at the request of an employer. This visit was totally unacceptable. There should be a pager or notification system so that patients are able to wait outside or elsewhere so they are not crammed into one waiting room listening to coughing and patients hollering on the phone. I can’t believe that quest is running a business this way."