Russ Auto Care

"I'm not sure anyone like having to deal with car issues but whenever I have any I take it to Russ Auto Care to be fix. Randy is a good , honest person, who will let you know what is best for your car. I have been going to him for I believe over 20 years now. He's let me know when I needed some on the spot and when things would most likely become an issue. I recommend this shop to anyone in the area and cannot say enough good things."

"Randall at Russ Auto Care is responsive, flexible, and honest. Both times I’ve been there, my final costs were lower than my estimates. When my car was making a squeaking noise after a belt replacement, he did the belt adjustment for free."

"We are so glad that we found Russ Auto Care when we moved to Bellevue almost a decade ago. They are trustworthy, reliable and just plain good people. We wouldn't dream of taking our vehicle anywhere else. 10/10 would recommend for any of your car needs."

"The team at Russ Auto have been great at keeping records of my vehicle maintenance, and checking them when I have a new problem; for example, this was invaluable when my battery was failing and they saw it was under warranty. They have also been great at standing behind their work when there is a later problem."

"Horrible service. They misdiagnosed my vehicle's issues and charged me several thousand dollars to fix what ended up being a bad gas cap seal. I had to come back twice to have the issue rediagnosed and fixed because the lights kept coming on. They offered no reimbursement for the misdiagnosis of the brake system or the emissions code. On top of that, they put a tar like residue on the back window for me and permanent white spots on the steering wheel. I strongly recommend against going to this shop. Take your business elsewhere. Update: Despite Russ Auto Care's reply below, these pictures were taken at the time of the 'repair'. Their response is hysterical as the brake system was absolutely a part of the 'repair' which they failed to resolve (see added image where scan clearly identifies the code). I ended up having to change the brake switch myself. These guys really don't know how to diagnose cars or treat your vehicle with any sort of respect. To respond that 'I did not voice my displeasure', that is absolutely a lie. I asked if we could come to a deal on price due to the misdiagnosis on several accounts, but the associate claimed a free ($30) gas cap should be sufficient because they "couldn't work for free". Absolutely horrible customer service and an absolute lack of knowledge about vehicles. As you can see from their response, also untruthful owners/associates. Please take your business elsewhere."