CVS

"Efficiency, Courtesy, Accuracy, and Customer Service is Non Existing at CVS in general but Norristown is on a whole new level of Lousy! I picked up my prescriptions, went home only to find that they filled an old medication that the Dr replaced with a different medication approximately 10 mos prior! My Dr was so upset she called them. When I went to pick up the correct medication they were looking like I was the problem, never apologized and had an attitude. They filled the wrong medication! I am the customer! Imagine the consequences of filling the wrong prescription for a patient! Smh"

"If you care about your UPS package, don't use the Access Point at this store; the employees don't care if they hand it off to UPS or it sits around the store and even if you get a confirmation receipt, that won't guarantee it gets picked up. Asking staff at this store for more information only gets attitude. The store is dirty with empty merchandise boxes, old receipts and straight trash all over the floor."

"The Pharmacy ALWAYS has problems refilling my prescription! They need better employees in the pharmacy that know how to do there job right. They don't care if you haven't had your medicine for days maybe weeks. I recommend a different pharmacy store to go to. If not you will have the same problem. Horrible customer service from pharmacy mainly. Needs new employees that have experience and better knowledge on how to get your medication on time.."

"The pharmacy staff lack professionalism. It's sad to watch. Lines down the aisles full of people waiting to be seen. Cashier (Patricia) eating what appeared to be popcorn while checking customets out. My prescription was sent in by my physician at approximately 9am. I arrived at the location at 5:04pm to pickup my prescription. Only to be advised it wasn't ready and I needed to wait 20 mins. As I stood and waited, I watched staff members giggle at my irritation and prepare prescriptions for others while I stood waiting. I observed people come in after me to drop a prescription off and leave with it filled before me. My prescription consisted of THREE pills. If it wasn't for the ONLY staff member who seemed to care (Alaysia per my receipt) I'd probably still be standing there waiting. I didn't end up checking out until 5:41pm per my receipt."

"I was told to wait 15-20mins for my medication at the pharmacy. They told my name will be called out. I waited over 35 mins, the pharmacy closed for lunch. They never called my name out. If I was told to come back in an hour I would have happily done that. Why to make me wait?! I took this concern to the manager. She was like, so what!? They close between 1-2 for lunch. I DID NOT have a problem with them closing for lunch, the problem was why did they ask me to wait. The pharmacy timing stuck up front of the pharmacy doesn’t mention their lunch break is between 1 and 2. The pharmacist should know when they close and asked me to come after an hour once they open it. The most annoying part was the manager acted as if it’s absolutely normal to give wrong expectations and make customers wait."