Giant Food,

6480 Freetown Road, Columbia, MD 21044

"Great neighborhood store, been coming here since I was a kid, great staff."

"I did a curbside order and they sold me a bag of rotting oranges. It was incredibly obvious I don’t understand how the employees didn’t notice. I can only guess that they don’t care. I will not shop there again."

"I have been shopping at this store for years and the quality of customer service has declined exponentially. The people at the self checkout rarely understand how the "scan-it" works. Sometimes at the deli the employees will just stand in the back even though customers are waiting and have requested a number. The bakery department in particular has a rude older lady employee who argued with me that the fake Whipped topping in a cake was actually boston cream. The bakery manager was apparently too afraid to call me to discuss my further questions about this cake and through the rude employee claimed she tried calling me but my number was "disconnected." Ok. The cake thing might seem dumb but they are falsely advertising a chemical Whipped topping as a "cream" and when people have dietary restrictions or care what they eat, they have a right to know what they're actually buying. It's funny that a bakery manager would ever try to pass such nasty Whipped topping as a cream- s/he clearly has never baked a day in their life and is woefully under qualified their position. They also use this "Whipped topping" for the tres leches cake which is an insult to the Hispanic community. The only reason I gave 2 stars is for when the scan it works, because when it works you don't have to deal with any of the nasty employees. Also the people gathering the carts are nice and always working hard."

"Nice store, but it took way too long to check out. They did not have any of the self-checkout lanes open and only had ONE regular cashier open. The cashier appeared to have some disability and was extremely slow. That is NOT the cashier’s fault, it’s poor management. If you’re gonna self-checkout closed and only have ONE cashier, please put someone else at the check out lanes."

"The self-checkout machines are have been set to maximum paranoia, and the scales are not accurate. The store limits self-checkout to 20 items, but their checkout machines cannot handle even that much before locking up and requiring employee assistance (this was self checkout right?). They only have one regular checkout lane open at night. So, expect your checkout process to take a looooong time. Also, don't come here if you want anything spicy."