CVS 1501 Paoli Pike, West Chester, PA 19380

"Always had 90 day supply for med. After years I went to pick up a supply of only 30 days and the pharm rep convinced me my insurance would only allow 30 day. Come to find out they had me paying same amount for 30 day that I paid for 90 day and the entire time my prescribing Dr and insurance all allowed for 90 day fill. PLEASE understand what your coverage is and allowance as you could be overpaying! Unfortunate to know that one part of job is being detail oriented in ensuring correct scripts and amount of medication in every script but the insurance part is either unknown, fully looked over, or I hate to say it taken advantage of. Changed to different pharmacy that not only recognized my 90 day fill but also changed me less than I’ve ever paid as CVS. Thanks for nothing! Also work in healthcare. Super disappointed as I joe how much grief and time we spend on insurance in our office. I will say this has not always been my experience as we have used this pharmacy since I was a child. Recently it’s not even the same place"

"Do not use this pharmacy for vaccines! My father in law made appt for Covid, checked in at desk, told to sit and wait (no one else waiting)… 20min later after appt time, went back and asked for help. The pharmacist begrudgingly came around, but when asked why the wait and poor customer service, he DECLINED to provide the vaccine and went back behind his counter. So much for commitment to healthcare!"

"I had a script sent to this pharmacy after another was sent to a different CVS. I was told I could not fill it here, as there was a pending claim at the other CVS. I work in healthcare and know you can transfer scripts between pharmacies. I drove to the other CVS, and was told the same thing I already know. The pharm tech needs further training to become aware that this can be done with a phone call. Or if she knew this, she needs more compassion for customers and take the time to make a phone call. When I asked what the cash rate was for the medication, she also exaggerated the cost significantly. This ruined my evening when I was already feeling sick. I have never been treated this badly at a pharmacy."

"The store is fine but I will not be using the pharmacy anymore. I went 3 separate times to pick up my Rx and it still wasn't ready"

"Store and associates are great, nice selection of products and discounts. Pharmacy is a disaster I’ve never had a good experience there. Rude unorganized and had me waiting around with an infant on 3 occasions. I have to block time off my schedule at work to wait here for HOURS on end"