Dogtopia

"Every time I drop my dog off for boarding they either have the wrong amount of days or charging extra for something they have never charged me before. I have never had any consistency since starting there. Multiple times they have double charged me as well. The cameras also barely ever work when I go on to check on my dog. I will most likely be switching to camp bow wow as I have never had any issues with payments or cameras there"

"One of our biggest came true in this place. We were looking for a place where I could day our dog Max for daycare (for socialization mostly) and also board. During the meet and greet all was great, include first day of daycare. We were having a special event and therefore decided to board Max for 1 night only. I was shown the suite and made arrangements to reserve with the manager. Saturday we drop off at 9am, his dog bed, food, and medication. Max has severe separation anxiety and I confirm suite would be best because he cannot tolerate being left alone in crate for too long. I confirm with the front desk girl I will be picking up at 9am Sunday, though outside of regular hours they confirmed would put note for the morning staff. I get there and no one is there, I can hear Maxie’s bark from the outside. I peak inside and he was in a crate where he could barely stand. He looked panicked. 9:30 came around and still no one there, sent out an email to the location and finally get a call from the manager. He apologized and confirmed someone would be getting there shortly. Young lady gets there 9:45am, she apologized and I asked why he was in the crate, she advised probably because of after his breakfast. Then she shows me picture of how he was found when the morning staff got there. I then realized he was never put into the suite. He spend the whole night in the crate, he bend the metal nada and he physically hurt himself. They apologized again and confirmed they made a mistake. Manager refunded my money but what they don’t realize is all the damage they have cost to my pup. He came home with scratches so deep around his nose, paws, varies part of his body. He was a pup who didn’t like the crate but would tolerate it to now being completely afraid. He had blood in his stool for days. Please be careful in taking your dogs here. I wouldn’t wish this on anyone. It’s been 3 weeks since the experience and he even cries if we drive by it. The manager did try to apologize and confirm a mistake was made but I will never go back to that place. Trust was completely broken."

"We have a young dog and a senior dog. We were worried that the age difference wasn't allowing our young dog to play and, well, be young. We decided to try day care to give her a safe place to play with dogs closer to her own age and energy levels. A friend of the family recommended Dogtopia and we're really glad she did. It was really easy to get everything set up for her meet and greet and from the minute we walked in the door we felt welcomed and excited. Cat and Victor were really friendly and informative before, during, and after Stevie's meet and greet. Stevie's first day in day care went great. I really appreciate getting to check in on her through the Web cams. This was as new for us as it was for her, so I was nervous. At first she seemed unsure so she kind of sat back and observed, but then she warmed up and interactive with the staff member in the room as much as the other dogs. The man in the room was attentive to all the dogs. From making sure play didn't get too rough, cleaning up potty accidents really quickly, and taking the time to give skritches and kisses on request (there were a lot of these. This says a lot about him, dogs are great judges of character!). I do wish I had gotten his name or been able to thank him personally. I didn't think to ask. We were able to see that Stevie was safe and cared for...and really happy. We're definitely going to have to do this more regularly!"

"Please beware of this location my dog was attacked at this establishment and is suffering injuries to head and his neck. The owner laughed on the phone when addressing injuries with my dog this behavior is not acceptable and very unprofessional. Please keep our pets safe in Dogtopia in Frederick, MD failed me and my pet in negligence for the care and safety for my dog. Please keep buddy in your wishes and concerns and hope this does not happen to another pet !!! The owner states my dog got into a scuffle my dog is 10 pounds was attacked by a bigger dog . Please look at the pictures and tell me where the scuffle with my dog . The dog that attacked my dog is still at Dogtopia . My dog was the only one injured with severe injuries and the other dog is fine . Please be careful taking your pet here hopeful the dog does not attack another dog again . Please prevent dog cruelty with animals and protect your pets from the danger exposed from this business . The owner will downplay the issue he is just concerned about money ! You have been warned about this place I hope this does not happen to another dog."