Chipotle Mexican Grill

"I arrive at CVS next door to Chipotle in Springfield VA before they open on numerous days of the month. My concern is that Chipotle is JUST cleaning the grill from the night before, just before they open at 1030am. The smell and smoke is disgusting. What about bacteria that has been sitting on the grill from the night before? It's obvious of the odor, " It's foul". Now I totally understand why I have gotten sick there before !!! I have visited other Chipotle's. Watching them start the morning opening. Springfield, this is so sad and total laziness !!!"

"I walked into chipotle at 8:35 PM (there was NO line) and didn’t have my order taken until 8:45. The woman looked at me and then looked back down and was frantically making to go orders. She did not acknowledge me or even say hello at all until about five minutes later and then she said to hold on in an unfriendly manner. There was a man standing off to the right by the register and he was playing on his phone and the other staff members were in the back. I’m not sure what’s going on, but this is becoming way too common. If you can’t appropriately service in person customers, then please just shut the restaurant down and have it be a to go location only. There’s no reason why I should stand there for literally 10 minutes watching to-go orders being made in front of me. it is extremely disrespectful. I have been a customer since the very day this restaurant was opened. As the prices have gone up, the quality has gone down. I’m very disappointed."

"I am editing this review due to excellent customer service from corporate. I emailed the main office to tell them my problem and within an hour they had refunded me my money and returned my rewards’ coupon. I am very grateful for their assistance. (I attempted to place an order at 07:00 for 11:00 pickup. The location changed from the one across from me to one across town without me realizing it. Even though the restaurant does not open for 4 hours, there is no way to cancel or change the location. As I cannot drive across town I am now just put the money. It is ridiculous that an order placed 4 hours before the restaurant opens cannot be changed or cancelled.)"

"Very poor customer service. I got a burrito they gave me very little rice and barbacoa, very little. I asked if he could put some more.. They did the same with the chicken burrito I ordered. They then charged me for extra meat when I clearly only received a normal amount even after asking for more. The staff was not accommodating in the least"

"Absolute garbage quality. How do you mess up freaking tacos!? You literally just put the ingredients in the tortilla. But some bizarre reason everytime I order lunch from here its an absolute mess! The tacos are basically not even constructed, the chicken is ALWAYS burnt AND cold, they never even portion anything. It's like their preparing a slop pile for a farm animal. How is it even possible to mess up this consistently!"