Urbano

"I was so excited to try this restaurant/concept since I live close and always like to have fun places to go. Everything is bright and new and clean. The waiter was welcoming, but still not fully trained. The margarita, while tasty and pretty, came in a small bowl sized glass that was difficult to drink without spilling. The guacamole had a Rosa Mexicana presentation, but clearly premade. The guac side with my entree was tastier. My entree was a disaster. Two tacos that fell apart regardless of how delicate I tried to pick them up. The other half of the plate looked like my dog had a bad night. Visually unappealing. I think in an attempt to make the portions look big, they shoved the tacos onto a third of the plate with the rice and beans taking up the other 2/3rds. IMO, the tacos should be the focal point and the beans contained. Being our first time, my friend wanted to try the different taquitos. The waiter was diligent enough to order them, but food server "did not speak English" when she delivered to confirm that they were successful in ordering the different fillings (she did understand waiter's English) . I have worked in many restaurants, including Tex Mex ones. Please help your people understand so your customers are not frustrated. I work very hard at clear communication in my job, I do not want to struggle while trying to decompress from my day. The waiter was quick to follow up and the manager did stop by to refresh drinks and check on us. Right now, I will try the other concepts, but will do so in aiming to sit at the bar to watch sports. Fingers crossed things improve."

"Had a delicious meal there on opening night. It wasn’t as kid-friendly as I’d hoped but the food was great and service was on point."

"I'm happy there are more options in the area, but I'm super disappointed by the roast chicken meal I tried today at Urbano. The chicken was dry and overcooked and had little flavor. The rice was a sopping mess as whomever dished out the order thought it was a good idea to drown the rice in sauce. Even though it was tasty, it was so unappealing, as was the undercooked plantain. As someone from the Caribbean, the second-hand embarrassment for it is palpable! No one's going to complain if plantain is cooked properly. The sad thing is there's potential as there were some bites that were nice, but overall, it's a disappointingly sub-par. Leaving on a high note, the young woman who welcomed guests was awesome!"