Banfield Pet Hospital

"I am very upset and confused. I have been dealing with a mass my dog had on his back since July of 2023. I was there twice for the same thing and it cost me over $200 each time and they basically did nothing. I had another appointment in the beginning of January for it to be surgery removed and they canceled that and rescheduled for end of January. So i took him in on a tuesday for surgery and by Thursday the wound had opened up. So i called them and they got him in and was there from 9am til 530 pm. He was never taking out to go to the bathroom, he had lost his voice from barking so much. They put staples in to seal half the wound and wanted more money again. They told me on the phone the dont guarantee there work after you leave there hospital post surgery. I am very upset that my dog has to suffer all day and all they cared about was money. To top it all of they greeted me with saying hi what is ur name and dogs name. So i provided that info and then they said this is how much you owe. So sad how less they care about there animals and much more about the money."

"The DR, Assistants, and front desk are always so helpful and knowledgeable. They are very fast and efficient at the front desk, but will take the time to address any concerns you may have. Love Banfield and their wellness plans!"

"I had an appointment at this location, but when I went there it was closed. My dog had to endure pain for an additional 2 hours before I took him to an emergency vet. They were quick to send me an email asking to add a payment method before my appointment, but they failed to notify me the location was closed or my appointment was cancelled. I am never visiting another banfield."

"Today I visited the hospital with my mom. During our visit, we received the unfortunate news that our pup was full of cancer and we had to make the decision to humanely euthanize. I just want to commend the techs as well as the doctor that we interacted with - today was a BUSY day and I used to work in the vet med field, so I know how difficult it is to be present when your mind is going in so many different directions. The technicians as well as the vet (unfortunately, I didn't catch anyone's names) were so kind and had the absolute BEST bedside manner. Thank you for making this as easy for my mom as possible - Bella was her best friend. It truly means the world to me that you took the time to speak with her and let her know that her decision - whatever it might be - was the right one."