Rite Aid,

802 Pennsylvania Avenue, Pittsburgh, PA 15233

"I do not feel safe shopping here anymore. There's a woman who seems mentally ill who regularly stands inside the store, either by the door or next to the counter, talking or shouting nonstop (that's not hyperbole -- it's nonstop) to the air with an angry scowl on her face, always turning to directly face people who apparently walk past her too closely. Tonight, she was there at the door when I came in. When I got my item and went to the counter, for the first time, I saw the woman standing 100% behind the counter with no one apparently objecting. I admit, it was pointless for me to ask, "Does she work here?", but I was just flabbergasted by how the single employee was just ignoring her. No, maybe it's not safe to tell her to leave, but in that case, is it safe to just stand next to her without leaving or telling other people to leave or calling for help? Well, me asking that got her attention, and she looked right at me, and while I lost track of a lot of her words, "I'm gonna walk up your ramp!" stood out and made me gasp. Our house does indeed have a wheelchair ramp. I've never interacted with her near our house. Did she follow me? Watch which house I went into? She continued shouting at me after that, not making any sense but apparently mad at me. Is there really nothing the store can do to stop this woman from harassing and threatening customers? If she's not dangerous, they should be able to ask her to leave. If she is dangerous, there must be a procedure in place for keeping people who are too dangerous to confront out of your store. Calling 911, or the cops, or APS, or the hospital and asking someone to remove her? I can't believe their best solution is to just let her stand behind the counter shouting at customers and now threatening to show up where they live without doing ANYTHING about it."

"Very good and friendly sales associate Tiffany!"

"I like this Rite Aid it offers a variety of products for people of color. Especially hair products. Meanwhile the other Rite Aid on Brighton carries very few products for people of color. Like the pharmacy clerks are pleasant and do not mind answering questions, as well as coming from behind counter to assist you in finding what you are looking for."

"came to this store and got threatened by one of the employees. she screamed at us until we left. very unprofessional and racist. read the reviews and they all seem to be negative. will never be returning."

"The pharmacy staff is awesome! Whenever I have a problem or need to ask a question they are so polite and helpful. Justin, Evan, Parker have been so instrumental during my health journey. Also Nicole is great to she is always willing to help me find what I need"