Pampered 4 Paws

"I had the unfortunate experience of dealing with this facility for one day, for doggy day care, and it was truly disappointing and frustrating. The owner of this place was an absolute nightmare to deal with. From the moment I first reached out to enroll my dogs, it was clear that she had no interest in providing a pleasant and respectful customer experience. Initially, I gave her the benefit of the doubt, thinking that maybe she was having a tough day. However, as I continued to interact with her, it became apparent that her behavior was consistent. First and foremost, the owner was incredibly rude and condescending. It felt like she believed she was doing me a favor by allowing my dogs to stay at her facility, which was far from the case. Her attitude was nothing short of disrespectful, and I couldn't believe how poorly she treated paying customers. Moreover, the owner's instructions were inconsistent and confusing. It was evident that she didn't even know her own procedures, as there was a stark lack of consistency between what she said and what her frontline staff told me. It's incredibly frustrating when you're trying to plan for your pets' care, and you can't get clear and accurate information from the person in charge. The entire process of booking and paying for my dogs to stay here was a massive headache. There were an absurd number of unnecessary steps and hurdles to jump through, almost as if they wanted to make it as difficult as possible. It felt like I was begging for the "privilege" of paying them to keep my dogs in a cramped space. In summary, I wouldn't recommend this pet boarding facility to anyone. The owner's rude and condescending attitude, along with the inconsistency in instructions and the convoluted booking process, make this place a real headache to deal with. Save yourself the frustration and find a more customer-friendly establishment for your beloved pets. Dealing with someone like this, let alone an owner, is a complete waste of your time and energy. Go somewhere else."

"I worked there a few years ago. Things may have changed but based on reviews and pictures from the website, I don't think that they have much. To this day, I wouldn't want my worst enemy to put their dog here. Here is the honest behind the scenes: your dogs will be put in groups based on size. There are usually 3-4 groups. Some rooms have upwards of 20 dogs. The rooms have an inside and outside area, and usually 1 person in each room (2 if staffing allows, mostly during shift overlap midday). More often though, someone would have to run between 2 rooms (in this case, the smallest dogs would be left alone for longer periods as they tended to be the quietest) and the staff members would run to check on them throughout the day to ensure they were okay and clean up any potty mess. To recap: on average, one person is watching 15 dogs - likely more - both inside and outside (not a clear visual on all dogs at all times). If a fight breaks out, the staff in that room will yell for help, and the person next door will have to leave THEIR room to help in breaking up a fight. Several times I was berated for not properly stopping a fight between large dogs. Imagine one average sized person trying to stop a fight between a great Dane, a German Shepherd, and a husky or two. These are many LARGE dogs in a classroom sized room, with constant stimuli from other dogs and no breaks, all day long. Additionally, the owner knowingly let a large, poorly behaved (and occasionally aggressive) German Shepherd into group because the parents were long time customers and she didn't want to risk them being unhappy - even if it put other dogs at risk. It was a commonly known issue among staff and the owner refused to address it. If you're considering daycare, ask how many employees they have working the daycare rooms and make your own judgment call. If your dog isn't already well socialized though, I wouldn't recommend it at all. There is no adjustment period, and a few bad interactions in a poorly staffed room is all it takes to make your dog become dog-reactive."

"We brought our dog here several times to be groomed. The staff could sometimes be very rude. While I genuinely appreciate their honesty about my dog's behavior, they accused us of not telling them our dog snapped at the dryer when that was never something previously mentioned at his other groomer and that had never been our experience when drying him at home either. Every time he would come home from here, he would take significant steps back in cooperative care (e.g., being okay/excited with nail trims, ear cleanings, and being brushed). We recognized that this could just be due to starting at a new grooming facility, so we had him groomed about 5 times. Sometimes his quick would be cut on several different nails which would explain his difficulty with nail trimmings at home following grooms. Each time, his groom really looked fantastic, and their pricing was incredibly fair. However, I cannot emphasize enough that he clearly did not feel comfortable here and that has not been his experience at two other facilities where they gave positive reports other than initial nervousness and I had never seen regression in cooperative grooming care at home. I recognize that it is normal for dogs to feel nervous and uncomfortable at the groomer, but there has been a stark difference in his behavior following being groomed at this facility vs others."

"We absolutely love Pampered 4 Paws! Once we discovered this place, we decided to take our golden retriever to daycare certain days when we are at work so he can socialize with other dogs and play so he isn’t alone all day. Not only does he have a blast at daycare, but they also will groom him before coming to pick him up just for the convenience of it! We’ve taken our golden several places to get groomed and haven’t had much luck in finding a decent spot until now. She did everything I asked and made him look like exactly how I was wanting! I never thought we would find a place that was able to groom him so well and make him look this good. Riki (the owner) groomed him and I cannot say enough good things about her. I highly recommend Pampered 4 Paws for any of your puppy needs!"

"We love p4p. The staff is amazing and care so much about all of the dogs. They are kind and very helpful. Our dog goes to daycare 2 times a week and gets soooo excited to see his doggie friends. They have birthday parties, Halloween parties, Valentine’s Day, an Easter hunt, it’s really awesome. Cannot say enough good things!"