UM Shore Medical Pavilion at Cambridge

"I recently moved to the area and called to get established with my daughter’s pediatrician. So I called because I wanted to make an appointment. The receptionist on the phone, Sheena, laughed at me because I didn’t know the steps or process of how to get my daughter into their system. I told her she was being rude and she said “well you’re questioning me.” When I got off the phone I was floored at how unprofessional that phone call was. Safe to say I will be taking my daughter to a different pediatrician."

"Horrible, unprofessional and a disgrace to our community! I went there for an MRI and there is 1 woman at the front desk in the main lobby responsible for checking in EVERY patient upon arrival for all services and procedures for the pavillion. She started my check in process then asked to to take a seat to review the MRI safety forms and bring them back. When I took them back, there were 4 other people in line waiting to be checked in and I ended up at this point 25 minutes past my appointment time due to their inefficiencies. 1 woman to do all this and she is very slow at that!! Get her some help or send people to their departments and let them do the check in. It isn't rocket science but I can tell you, do yourself a favor and go to another facility because this place is a JOKE!! After all that waiting and missing a morning from work, the MRI computer was down and it couldn't be done after all. What a nice new facility we have....NOT!!!"

"Horrible place. Worst treatment. Really sad we traded a full service hospital for this circus. Oh and by the way, your sign is crooked."