Cambridge VA Outpatient Clinic - VA Maryland Health Care System 830 Chesapeake Drive, Cambridge, MD 21613

"My husband (a veteran) went to the ER this morning. Come to find out, he has to get his gallbladder removed! When we got home he went straight to sleep and I went ahead and was trying to get everything set up for him (surgery, consult appointment, etc). I had so much trouble and unhelpful people on the phone through the general VA line. On a whim, I came into this clinic needing help on a situation regarding his surgery. I was met with a very, very nice lady named Miesha. She went above and beyond to help me. She gave me tips and advice on what to do next time this would happen (my husband hasn’t been to the ER under VA insurance until today). She went out of her way to show me things that she didn’t need to, and even provided me a Manila envelope and a binder clip for all my documents! From there, Kim (a nurse) took over and also went above and beyond to help me! I let her know how much pain my husband was in and got the head nurse to help! While waiting, she was so nice to converse with and I enjoyed getting to know her. Christine was amazing in ensuring we would get into a surgery consult ASAP. She’s very kind and straight to the point! She was very eager to help me. I am not a veteran myself, so the fact that I spent at least an hour there getting information from everyone and they didn’t make a DIME off of me is something that’s unheard of nowadays. Thank you Miesha, Kim, and Christine for helping me! I wish I could have you all as MY primary care. ( :"

"This is insanity at best, the main appointment number can't schedule lab appointments at the Cambridge VA, so they send you to their number and you go in a vicious circle. Why isn't one of the options on the Cambridge VA the lab office, since that is about the only way to get an appointment, but good luck talking to a human or not getting disconnected."

"First time I’ve gone to the VA here in Maryland since I transferred from Delaware. The staff was very kind, helpful, and thorough start to finish. I didn’t have an appointment and they made sure to get me in regardless so my treatment wouldn’t be delayed even further. Never have I ever had an experience like this at the VA. Thank you so very much! Your quality and timely care is much appreciated!"

"Friendly staff and that saying a lot. I have been to a few VA's where the staff were rude and entitled, as if they were doing us a favor. Service was quick and efficient."