MinuteClinic at CVS

"Horrible, horrible experience. The medical professional (attending around 6pm), a brunet woman in her thirties, was rude and uncaring. I went there just to have my prescriptions refilled and I got nothing. She tried to push me a blood work, did not have the information I input at check in and during the pre-visit, and she was not a good listener. Not even close. Warning: this is NOT the same as visiting a family doctor, or even an emergency room. Don't be fooled. to add salt to the injury, they make you leave you credit card data in digital format during the check-in (mandatory procedure to see the medical professional)."

"If you actually need care, go anywhere else. At 7:15am this morning, my daughter had a fever and a severe sore throat. She gets strep a lot; so, I immediately made a CVS Minute Clinic Appointment for 9:30am. I filled out the paperwork ahead of time and received notification that we could not check-in until 9:20am. I told work I could not be there that morning, and woke my sleeping, sick child so she could go get a strep test. My daughter and I walked into the building at 9:19 am. I checked in online at 9:20 am on the dot. I received electronic thanks for checking in, and I decided to walk up to the kiosk and see if the appointment check-in was on the list. A Minute Clinic employee came running out to tell me that they were down a provider, and they couldn't see us today because I HAD JUST CHECKED IN. "Perhaps, she thinks I have signed up as a walk-in," I thought. I tried to tell her that we actually had an appointment and had already checked in. She responded that we had not checked in yet and that meant we could not have an appointment. But they were clearly seeing people at 9:30. They weren't without a provider. The clinic was down one, but they had two. I was confused, and I pointed out that we actually have an appointment, and I actually checked in, and they are actually seeing people at 9:30; so, why not honor our appointment? She said they had been calling people all morning. I checked. I didn't receive a call; so, I asked to speak to the Minute Clinic manager. It turns out there is no way to reach a Minute Clinic Manager, and there is no way to reach a MinuteClinic Regional Manager. Does CVS have so many complaints that they no longer allow customers to talk to managers? Starting to seem like it. I called several CVS numbers to no avail. In the end, I found an appointment elsewhere, but it doesn't give me back the money I have lost being away from work, and this potentially sets my daughter back another day in school. Btw, I did eventually get a text about my appointment–not a call–at 9:34 am informing me my 9:30 am appointment was cancelled. It was immediately followed by a text reminding me to check-in for my 9:30 am appointment."

"Both times I went here was because I had symptoms for strep. I came in mid-April the first time slightly late to my appointment, but nonetheless my appointment was respected and the professional in for the day was very helpful. However, I caught strep again and came in on 5/13 to get verified and I made an appointment for 3:30. I came closer to 3:40 because of the Metro. Because I was not even 10 minutes late, the professional refused to see me except if I waited until the end of the day—and that was a maybe. I waited close to two hours and even saw people who made appointments on the fly go before me since I saw one make a payment at the kiosk. If there is such a stringent time policy, it should be on the website and in the CVS. This honestly felt like the professional was making their own rules. When they finally saw me, they said “yeah, that throat looks brutal.” I could’ve had the penicillin two hours earlier instead of trying to get to the pharmacy before it closed for the day. Will not be coming back here again."

"They have no concept of scheduling here. They were running 1 hour 15 minutes behind schedule and didn't tell us this until 45 minutes after the scheduled appointment time for a simple vaccine booster. I get running behind schedule, but at least let those waiting know that they have over an hour between their scheduled appointment time and when they'll actually be let in."

"The worst possible service. I called the clinic prior to my visit and I was told they’re open until 2pm on weekday mornings and 3pm-7:30pm in the afternoons. I arrived at 1:20pm and I was told by the nurse that she won’t be able to see me since there is one patient she needs to see before me. I stayed in the area and returned at 3:00pm only to find out that they are closed for the day. I wastrd a day and didn’t get the treatment I needed. Hope the management looks into this and pay more attention to the customer service they provide."