Sherwin-Williams Paint Store

"The employees are always so kind and helpful."

"Person in the store decided they needed to talk me out of the paint I came in to purchase by telling me, “it’s science.” Except they had the science wrong. I know because I am a scientist and because the color I wanted has a higher light reflective value, I had previously put a tester of it on my wall and I knew what I wanted. When I said, you know, let’s skip this and just get a tester of a different color I wanted to try for a different room, she decided to take the time while it was mixing to show me how I was wrong about the white I had selected and that she was right. She still wasn’t right, but she did a great job of convincing me I needed to buy my paint elsewhere. If you sell a color and I ask to buy a color, just give me the color. It doesn’t matter whether you like the color or think there’s a better color because I have to live with the consequences of my choices, not you. When you try to override my judgment, especially by being condescending with “it’s science” to a PhD scientist, you’re setting yourself up for a bad review."

"I’ll start by saying that the staff are very polite and professional. That’s the end of the positive. The rest goes down hill from there. I went to order wallpaper, first I went through several books before being informed that the books I was looking through were all discontinued, yet they are still on the shelves. Ok, the lovely young lady working there informs me that I can check off the sample books. Ok, cool. I return with the sample I want, bring it to the counter, the young man orders it. Great! The package arrives at my home, it’s the wrong pattern, I go back to Waldorf to return it. Ok, a bit of a hassle, finally we begin the return process. It’s a 25% restocking fee for returned items. I paid $100 fir wallpaper and was only refunded $31. I was livid.! I think the way these “restocking” fees are structured is downright criminal. So I just have them free money, getting nothing in return except a negative view of this place. End the end I paid for their mistake. Will never return there. If you go, make sure you don’t return anything."

"I came to Sherwin-Williams looking for Evergreen wood stain to stain our wooden mantle. The sales associate was extremely helpful- outlined the whole process, advised on what brush to buy, etc. He took the time to make sure I felt comfortable. I received a discount and the sales associate walked my stain out to my truck which was very kind and does not happen frequently other places."

"Small but well stocked. Super helpful and friendly staff. I had to make a phone call regarding my purchase and they were very patient as I worked through the issue. Pricing on paints is on the higher scale unless you are part of a company membership, but it is good quality."