Chester County Outdoors 55 Lancaster Avenue, Malvern, PA 19355

"Horrible customer service from beginning to end, wish I could give zero stars. Went in to get a new string on my crossbow and purchase a new compound bow. Felt like I was working with someone honest until I found out I paid top dollar for a bow that was released in 2021 (Hoyt Ventum); information that should have been given while shopping. Matt told me that the crossbow string would only take a couple of days to come in, but after almost a month and a half I never got a call so I left several voicemails and followed them up with an email......not a single communication was responded to. After an accidental dry fire on the new compound bow (more to come on that), I decided to go pick up my crossbow. When I asked for it, Matt responded "you should have called first, the string is on backorder". I was in disbelief but told him that I left voicemails and sent an email. Somehow Matt talked me into leaving the compound bow for repair, against my better judgment, and told me it would be ready the next day (Friday). Over a week went by without a phone call so today I decided to go get the bow and I couldn't believe that it was still in the bench vice with the same damage to the string. Disgusting behavior by a business owner! Everyone understands delays in the age of covid related supply chain issues, but there is no excuse for lack of communication with the customer. Back to the dry fire, Matt recommended a release for $100 and because I believed he was knowledgeable, I bought it. This release is far and away a "hair trigger" and ended up letting go of the string during a draw. When I brought the bow back for repair, Matt told me that there was an adjustment on the release to decrease sensitivity. When recommending a particular release, I believe a good business owner would disclose the potential pitfalls of a product, which he did not, nor did he even mention the ability to adjust the release. I will let every bow hunter I know to steer clear of this business!!!!! P.S. I signed up for a Yelp account just to review this business"

"Love this place! Extremely kind people. Very knowledgeable in what they do and can always answer my questions or help me find the product i'm looking for. Always leaving as a satisfied customer!"

"Probably one of the best gun stores I’ve ever been to. Super patient, great inventory, probably the best prices around, and really friendly. I find myself not wanting to go anywhere else anymore honestly! Definitely recommend checking them out."

"Awesome family owned small business. Matt and Jen are the best, Very knowledgeable, friendly and helpful. I have been here for A couple new purchases, some gunsmith services, FFL services and at times nothing more than advice. Always more than satisfied with the experience. Matt Really knows his firearms and archery. They have a great inventory and very reasonable prices. Stop by and see them, you will be glad you did. Support local small business, that's what America is all about, the American dream. They also have a very nice fireplace store out front."

"Excellent customer service and great products. They are knowledgeable, patient, and have a good selection. Purchased a Canik TP9 Elite SC here and love it. Would definitely come back, just wish they had hours after 5PM once or twice a week so I can drop by after work but I can just make time on Saturday. Very responsive to email."