HRS Flooring 4124 Menlo Drive, Baltimore, MD 21215

"Their guys came out a leveled a bad spot and replaced the tile flooring in our kitchen long after installation. Great service and excellent crew."

"Great Experience with HRS flooring! Excellent customer service, quality work, and quality product. I would highly recommend this company and I plan to use them again."

"Hrs is family friendly and a clean work ethic*****!"

"Back in 2014, I had carpeting installed throughout my entire house that I had just purchased. (2300+sq. ft, not including the basement) This installation was filled with problems that are too many to list. The business manager at the time was rude, failed to rectify the problems, and blew me off. Even the salesman refused to respond to phone calls, text messages, etc. In the end, I was left with an incomplete job, missing carpet, and a $50 gift card for my troubles. Years later, the owner, Avi Gunzburg, finally learned of the horrible installation and customer service that I dealt with. He seemed very concerned about how my situation was handled and was not happy that his business's reputation was being tainted by (ex)employees that did not meet his standards of customer service. Mr. Gunzburg personally saw to my issue being properly handled, and in collaboration with his sales manager, Andy Hixon, had brand new carpet & padding installed in two rooms of my house at absolutely no cost. I was blown away! This second install was perfect - from beginning to end. The installers were extremely polite and professional and just plain did a phenomenal job. I am remorse that I did not reach out to Mr. Gunzburg earlier because I have no doubt that he would have handled the situation in the same manner and would have not considered my job complete until I was 100% satisfied. I can not believe that despite the fact that it is now years later, Mr. Gunzburg reached out to me on his own and did everything to make it right."

"Run, don’t walk, away from this company and save yourself time, stress, and frustration. I received a free estimate with Mike Holston, for a laminate installation on the first floor of our townhome. He was nice and knowledgeable and offered a reasonable price for a one day job with a three man crew on approximately 600 square feet for living room and kitchen. We picked out the color and style, paid our deposit, and were excited to get this project out of the way. We scheduled the appointment for a Friday morning at 8:00am and no one showed up. It took several hours of calls to our salesman to finally learn that apparently “the material never made it on the truck” and they would need to reschedule. Mike was very nice and apologetic and couldn’t believe this happened, he scheduled the installation for the following day – a Saturday – to make things right. The two man crew that “completed” the installation showed up late, were rude to our neighbors, were on their cell phones most of day, did sloppy work, didn’t bring enough material to finish the job and made numerous rookie errors including covering over a heating register! The worst part was the actually flooring installation which left so many planks uneven and with corners sticking up. My guess would be half of the planks were installed incorrectly. They advised they would finish the job by 6:00pm, but they didn’t “finish” until after 9:00pm that night. From there, it went from bad to worse. I reached out to both the flooring manager, Brandon Pindell, and the president of the company, Avi Gunsberg. It took 9 additional appointments and two and a half months of working with these guys to fix everything that was wrong with the first installation. The entire process was filled with frustration since they missed appointments, they didn’t bring enough materials, or they lost pieces of our kitchen and had to come out for additional fixes. In the end, the floors look very good and guests and visitors have complimented the end result. My concern is they took a couple of shortcuts to fix some of the errant planks and leveling issues, so we are still closely monitoring the floor for future issues. They offered a year long warranty on their installation, which doesn’t instill confidence in their installation. I’m hoping nothing goes seriously wrong, as I do not want to deal with this company again. Overall, I will give this company a D for effort. They continued to work with us throughout the ordeal and kept apologizing profusely for their crew’s errors, but I truly wish I had gone with another company. They did give us a discount based on how much their crews messed up and how much time we wasted in order to get a fix, but it was not enough to make the situation right. I understand that they sent out crews to fix their mistakes, but if they hadn’t made mistakes in the first place, they wouldn’t have needed to fix anything. Again, I strongly urge anyone considering this company to RUN far away from this company!"