Banfield Pet Hospital 1421 Carl D Silver Parkway, Fredericksburg, VA 22401

"The wellness plan locks you in for a year. The doctor lied and said my pet has kidney failure when she does NOT. They also charged us for a flea and tick treatment, then put us on a flea and tick wellness plan that’s an additional $20 a month without telling me. I thought I simply bought the box. I did not know it added to my monthly plan. Once it is part of your plan, you have to pay it ALL year, no canceling it because it is one of the millions of signatures you sign without reading anything. They show you nothing before you sign! BEWARE! I will NEVER get Banfield’s wellness plan again once these three cancel out for my three pets."

"This Banfield can usually get you in on short notice appointment… But good luck getting them to answer the phone! On multiple occasions I have called a dozen or so times in an hours time frame and not once have they even answered and asked to put me on hold. They will hang up the call instead of answering. I have been in store and have even witnessed others call and the front desk will just let the phone ring instead of answering… very frustrating!!"

"The only reason we gave 2 stars is because the vet was thorough and knowledgeable. Otherwise, we will never return to this location. We normally use the Massaponax location and LOVE everyone there. The Fredericksburg location was extremely disorganized today and at first gave my husband the wrong medication for our cat. After making him wait at the checkout section for 30 minutes to fix an error on their part (undercharged us by .90 cents), they asked if we needed anything else… yes our CAT! They were going to let us leave without our animal! Such a joke. I understand people have bad days, but it was one mistake after the next here today, we will continue driving farther to use the Massaponax location."

"Usually I have an ok experience at Central Park Location, but today was different. A nurse (I won’t use name) was very impatient with my injured puppy who understandably didn’t want a cone on his head. She was very irritable and aggressive towards my pet. When she brought my dog out she uttered “now you can be chaotic with your owner.” Or something of that nature. I had to leave out the store and put the cone on myself. I understand by dog is high energy, but I expect better from a professional on how to handle dogs with all type of different temperaments. I want to feel as though the nurses and vets love and care for my pet. She did not make me feel comfortable that my pet was in good hands today."

"We had a great experience with Banfield. Our dog Isaac needed surgery and they provided excellent care. We found a kind and communicative vet and care team. I feel good about bringing my baby back again."