Shoe Dept. Encore
540 Cabela Drive Highlands Market, Triadelphia, WV 26059
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 5:00 PM
Photos
Location & Phone number
Highlands Market, 540 Cabela Dr, Triadelphia, WV 26059, United States
About the Business
Shoe Dept. Encore is a popular shoe store located at 540 Cabela Drive in Triadelphia, West Virginia. Offering a wide variety of footwear for men, women, and children, this store is a one-stop shop for all your shoe needs. From casual sneakers to elegant heels, they have something for every occasion. With friendly and knowledgeable staff ready to assist you, shopping at Shoe Dept. Encore is a pleasant experience. Visit them today to find the perfect pair of shoes to complete your outfit!
Reviews
"Customer service here is horrible. Size selection is minimal. The employees here need some better training."
"The staff was very nice and helpful! Me and my friend picked out our shoes (I'm wearing mine right now they're perfect!) and it was a fast and easy process"
"Was there 6-27-23. A lady at front desk could care less if we needed anything. A man was helping another customer. Asked if she had a size shoe we needed and just said "no" and continued looking at her computer screen. Help wanted sign on door. Hmm, wonder why! Doubt this place will stay open."
"I was treated very poorly at the Highlands location. I bought a pair of shoes there last week. Under Armour ($75.00). I wore them around my house for about 6 hours & then walked about 50 feet outside to check my mail. The shoes were not comfortable. I work full time & today was the first day that I had a chance to get back up that way. I walked in & asked the gentleman working if I could exchange them, he took them out of the box and made the comment, "I guess I can this time but for future reference, we do not honor exchanges or returns". I nicely told the guy we'll there is nothing stated on the my receipt nor was I told when I purchased them, that I could not return them. The guy continued to mumble under his breath that, " he should just go home for the day, that was over it already". There was another brown haired lady working with him that walked over & asked what was wrong & he continued to tell her (in a nasty tone) that I was trying to return the shoes. Well, she then said, "well, it's only common sense that you can't return shoes". What kind of service is that to a customer, plus, there were other people in the store. I have worked with people in customer service since I was 17 years old, I am now 47 years old, this not how you treat customers. I could see if the shoes were dirty, worn, or even a month old but they weren't. I will NEVER return to one your stores again & I will make sure I spread the word to others about how disrespectful the employees are there. I was in no way mean, loud, rude, or out of line with them. If customers are not allowed to exchange or return shoes then it should be stated on the receipt & the employees should communicate to the customers that it is not honored."
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