Meritus Health 11116 Medical Campus Road, Hagerstown, MD 21742

"Been here 3 hrs so far. Got Tylenol and lidocaine patch. Put back in waiting room. This poor woman has been sitting here crying in pain for the last hr or so. It’s just not organized very well. If you don’t have enough staff may need to try a different hospital. You could die sitting for hours."

"My 90 yr old mother fell and was hallucinating. The ambulance took her to Meritus. The ER staff were great. When she went to the 5th floor, we were treated well by the nurse on duty and other nursing staff. They gave me phone numbers to call to check on my mother the next morning. The next day, I received a call stating my mom was doing ok, but would not be released yet. All good so far. The problems started the next day when I tried to get information. I got conflicting information and finally one person said she would be released that day. So I packed up all her things and went to Meritus. No one knew anything about her being released. No one knew who called me as there was no record. I started asking to speak to her nurse or care manager and was told someone would contact me. The next morning, I called and was told she was better and could get up with assistance. No sign of her release yet, so I asked to speak with the doctor. Within an hour, I got a call saying she had been released and could I come get her or would I like her to be transported home? The nurse was surprised she was being released as she was not able to get up or walk even with a walker. Still no discussion about her from the doctor. As it turns out, a friend of the family was in 2 doors down and my mom was up on her own, sitting on the side of her bed and trying to get up by herself. She was being monitored with an electronic "sitter" because she is a high risk for falls and has osteoporosis. The staff that I spoke with were clearly working short and could not cover the patients on this floor. That seems to be the model for patient care. I'm 70 years old, and pretty able physically, but my mother fell 3 times within 12 hours. I was asked if I could take care of her, and I was assuming that meant fix her meals and generally supervise. NO - it meant, literally carry her to the bathroom, bathe her and watch her 24/7. Even the nurses worked in pairs. I'm alone, lifting my 135 pound mother off the floor because I had the temerity to leave her for 2 hours. Someone scheduled home health, but it was the 23rd of December so, guess what? I'm on my own. If I had a chance to speak with the doctor or care planner, I would have asked to be sure my mom could use a walker or that she went to inpatient rehab until she was stronger. But instead, she was discharged from Meritus rather than give me the time of day. Today is Christmas and I'm still having to pick my mother up to get her out of a chair. It's only a matter of time before she falls again. This time, I'm contacting Medicare to make sure that someone follows up with releasing a patient like her with no support or rehab services."

"This Hospital discriminates Asian . We have been here over 10 hours while the hospital has only a few patients at ER. We do not even have any pre treatment by any nurses nor doctors. This is really unacceptable and this hospital should be fined because of discrimination and mal-practice."

"Dr. Collins and his assistant Lori were amazing and I felt so comfortable. They explained every step of the surgery. Thank you"

"Went in for kidneys stones. Waited 8 hours for them to send me home with a prescription although all the stores were closed. When I mentioned they needed to give me something for overnight. They seemed irritated and I had to wait another hour. Once they did arrive and gave me an “oral medicine” It was completely ineffective and I was sent home in agony I was unable to sleep and was vomiting all night. They did not meet my needs whatsoever. And I consider the fact that they sent me home without any real medicine to be medical malpractice and shouldn’t happen."