Belk Outlet

"Excellent quality merchandise. Abysmal customer service. Don't order on line.... you're responsible for Belk's errors. I emailed customer service a week ago and haven't received a response yet."

"The pricing strategy here is wild, y’all. Almost everything is 75% off of the “original” price. However, the “original” price is simply a sticker placed over a clearance price. Not sure if this makes sense, or if it’s even legal. You can clearly see lower prices on the stickers underneath. At the end of the day, the actual prices are not even that great."

"Haven’t been here in a while. Picked up a few good deals on M Korrs. Finished up my Xmas shopping. Put this back into my regular shopping trips routine. Check, check, and checked!!"

"Belk's customer service and its return process is among THE WORST that I have ever encountered. I placed an order on August 7, 2023. Unfortunately the shoes did not work for me. So, I contacted them regarding returning the shoes to them. I was directed to go online and was informed that $9.95 would be deducted from my total fund of $61.43. Ok so my refund should have been $51.48. I received an e-mail acknowledging that on August 27th. along with a pre-paid label which I apparently overlooked as I was already anticipating the shipping charge of $9.95 to be deducted from my total. On September 5, 2023,I received another e-mail acknowledging receipt of the return. Then on Sunday, September 17th I received yet another e-mail informing me that they had processed my refund but only for $40.93. ??? On September 20th I spoke with , a customer service supervisor, Grace , who initiated a manual credit for the difference o $10.55 and gave me the case number. To date I have not received that credit so I reached out to customer service and initially spoke with Dana who tried to explain to me that somehow they were justified in charging me 49.95 for both shipping the shoes to me and for me returning them to Belk. I requested a supervisor and this time spoke with Oveda. After some discussion and attempting to sell me that whole double shipping business, and after I advised her that I would be writing a review on both Yelp and Google she agreed to refund the difference. I do see that she has sent an e-mail stating that she is processing a refund for not $10.55 but $9.95. that's fine. I just don't want anything else to do with Belk EVER!!! Here's another thing to consider. The customer service hours are only M-F-9-6 and Sat /Sun 10-6. The wait times have been long each time I have had to call ad the music that you are subjected to is PAINFUL!!!! I mean like nails on a chalkboard painful. Yup! just the thing to soothe and calm a dissatisfied customer.-Right???"

"Kudos to Patty (women's clothing) and Eluzabeth (manager). Got to this store at end of day and after finding it hard to get floor support Patty came over and helped us pick out three outfits and signed me up for Belk's credit card. Store was expansive and selection good - with many items on sale."