PetSmart 6210 Northway Mall Drive, Pittsburgh, PA 15237

"All the prices I've seen at this PetSmart are higher than the ones at the nearby Petco. On top of that and more important, is the fact that the folks that work at Petco are so much more friendlier than the people at this location of petsmart. I was very disappointed. Not sure if I'll ever get back to this location. I think for now I'll just keep ordering my dog food online."

"The store was a little underwhelming for the size of the location. I was expecting there to be more items for cats. I was there using a $5 off coupon and they didn't have much of anything. Pretty bummed about that. I'm used to going to the one in East Liberty. Which is very small. I'm sure they have whatever people need if they're still open."

"I placed an order for curbside and of course because of the holidays it ended up going to the wrong store. Luckily I live between the cranberry and Ross location so it wasn't far out of my way in the wrong direction. I called the store to ask if it would be possible to pick up my 3 dog toy ropes in 15 minutes explaining what had happened. The girl was told me that there was no way it could be done as they were extremely busy. (It was said with a major attitude) I asked if it would be ok if I could just come it and get the 3 things that I paid for myself. She said yes but I would have to go thru the line and show them that I paid for it. So I drive over to the store go in and get the 3 items that I had purchased online pretty quickly as they were all hanging next to each other. I went through the check out like I was told and when I explained everything to the gentleman he went behind his register. What do you know he turned around with my order all packed up and ready to go. When I asked him why I couldn't use the sale on the website that they were advertising as buy 3 toys get 2 free he didn't seem to know why but was willing to return my order and re ring it up so I could get 2 more toys. As busy as they were I really appreciated how kind and patience the gentleman was after how rude the young women was on the phone. I just wish she would have told me to come inside and ask for it first to see if it was ready and that would have saved everyone a lot of time."

"The sales associates—2 on the floor (males)—and the person at the register were welcoming and asked if they could help. The cashier was delightful and supportive of my acquiring a new puppy as well as helping me checkout! So appreciated!"

"They have the most wonderful staff, kind and very helpful. I took my bird to see Santa, they had never had a bird come to see Santa before and my bird believes in Santa and it was a dream come true to him and it made his Christmas. He took the time to listen to him quietly peep and coo as if he was telling him what he wanted for Christmas. My birds is usually scared of the color red, hats, gloves and beards, but not this time, all the staff even helped me take extra photos and videos of my bird giving Santa's gloves kisses and making content noises it even looks like he's smiling in the picture they had taken. It was the most memorable and wonderful experience at PetSmart I have ever experienced in all the years I've been going there. And plan to do this every year for my birds. Also the products they have right now are so outstanding and wonderful, so if you are out in Ross township definitely stop by. And everyone going to visit Santa with their pets will have a wonderful experience!"