Trek Bicycle Alexandria North

"Dre runs a tight ship in the service department!!. He and his crew always deliver on their attention to detail and quality work on all my bikes. Very grateful to have a place that takes pride in their work."

"The prices are too high for everything. And I am not a fan that you guys made it more challenging to buy your products. Why did you leave Klarna? Many people in the Alexandria community does not want to or qualify for Citizen Pay. Please make it possible at least to make all payments online. That way, your consumers will have more options to pay. Besides the extremely steep prices, the staff is amazing. They are the only reason why I go to your store. They are very hard working, they work well together. Their communication is flawless, and there focus is more so building a relationship rather than an one off transaction. That is really good for business and the community. Thank you for all (except for the pricing and payment options) that you do."

"I just had my Specialized E-bike given a new chain, cassette and cleaned. Kevin did a fabulous job. It seemed to run better than when I bought it. That was three years ago and has 5300 miles on it. Thanks to everyone there who are always very good and very helpful. I appreciate it. I have gone there for over 22 years and they are still the best in at the area."

"Very generous and thoughtful customer service and repair crews at this store. As an older woman, I've grown accustomed to being patronized or ignored in shops; but NOT here - everyone attended to my bike's minor needs the minute I stepped in the door yesterday. It validates all earlier interactions there; and was a factor in choosing my bike. I feel safer knowing it is in capable hands"

"I had a great experience buying my Vale Go electric bike. Jeff was very patient and knowledgeable about what I needed. Oliver and Jeff even put together the ramp I needed for my bike - I was so grateful! I love my bike and can’t wait for my new adventures!"