Dollar General

"I made my Saturday morning trek to the Steubenville Dollar General store and was pleasantly greeted by Chase and Jeannie as I entered. Chase was handling the register, and Jeannie was stocking shelves. As I had questions about items on my list, Jeannie and Chase were available to help me locate the products; they physically walked me to each instead of pointing me to an aisle. I started using this location as my preferred one because they keep a good stock and premier customer service. The store was clean inside and out. I did not mind the area where stocking was in progress, and a cart full of items to stock in the aisle. This is to be expected for a high-volume store. I commend Jeannie on excellently maintaining her store and training new employees like Chase to be accommodating, friendly, and polite. I would highly recommend this location and these two employees to family and friends. 1-14-2023 Jeannie took great care of me today during my visit to the Hollywood Boulevard Dollar General Store in Steubenville, Ohio. She had everything in stock on my list. Jeannie assisted me in finding an item I needed; she was friendly and professional. Jeannie checked me out and made sure I received all of the discounts due me. Her store was clean and well-maintained. She always makes sure I am a happy DG customer. I appreciate Jeannie and her employees, who take wonderful care of me whenever I shop here. :) 1-21-2023 Chase was busily stocking shelves today and took the time to help me find food for my new puppy. He also engaged me in a very interesting conversation, which taught me his high integrity during welding training. Marranda greeted me upon store entry with a smile and hello. She also politely checked me out when I was finished shopping today. She performed her job efficiently and professionally. I recommend this store and these two fine employees to family and friends. 11-25-2023. I was highly disappointed today's attempt to shop the Dollar General on Hollywood Boulevard in Steubenville Ohio. I had just been the Lowes and had my list ready to shop DG Steubenville. Upon arrival, I noticed the Frito Lay Truck and another customer waiting. A third customer arrived and starting pulling on the door so hard, I thought she was going to break into the store. At that point, after waiting 20 minutes, I left. The lights were on in the store but no one was to be found. I lowered the score from five-star to three-star for this location. I do not recommend this store to family or friends. 12-9-2023 I made two separate purchases at the Steubenville Dollar General store today; the customer service was excellent today, and the employees earned their store a five-star rating again. Chase welcomed me with a smile and eye contact and offered assistance. I found everything on my list with no issues. Upon checkout, Chase helped me by efficiently and professionally executing the transaction, ensuring that I received my $5 off $25 store discount. He put items in the bag to prevent cross-contamination, thanked me for coming by, and wished me a great day. I recommend Chase and the Steubenville Dollar General to family and friends. After loading the car with the first order, I entered the store again, and John welcomed me with a smile and offered help. I easily found everything on my list. At checkout, John efficiently and professionally executed the transaction, ensuring that I received my $5 off $25 from a receipt coupon and other manufacturer discounts. He neatly placed the items in the bag and thanked me for stopping by. John then wished me a wonderful day. I recommend Chase, John, and DG Steubenville to family and friends."

"Complete trash store. No one ever answers the phone there. I called 20+ times in A ROW and still nobody answers! They sold me a gift card and then FORGOT to activate it costing me more in gas than what the card was even worth to go back and tell them to do their jobs right when it should have been right the first time. Terrible service. If zero stars was an option I would have chosen it."

"Went to return items which didn't work. No associate to be seen. They have a bottle sitting on counter that says squeeze for assistance. A female clerk finally appeared. Never greeted me, just stared at me. I said, id like to return these. I Didn't have receipt so asked for store credit. (I had been there a few weeks ago to try and do this very same return). A male associate was waking by. She told him u wanted to do return. He asked me if I had a receipt. I said, no. I was here a few weeks ago and you told me you couldn't go it for me as you had no exchange cards to load the refund amount onto. Today he kind of chuckled and said, we still don't have any. Ridiculous. Very very poor customer service from both employees and the store is a disaster!"

"My boss, Lester from Lester's Lawn Care and Household, Maintenance, went there and the cashier seemed like she didn't want to get too close so she basically threw his cash and coins at him. He said he just let that go. You never know what people are going through. He realized that he needed something else , he got it came to the counter again and she did the same thing again. This behavior makes people go elsewhere to shop. Shame on you. she work Sunday September 25 he experienced this in the morning i call at 1pm and she was still there. i hope this will give management the opportunity to teach Customer Service. thanks for you time."