Paws 'n Claws - Erie,

1530 W 26th St, Erie, PA 16508, United States

"I have boarded my dog at Paws and Claws on West 26th Street more than once and it’s always been a great experience. I’m sure if my little guy would talk he would tell me the same thing. It’s a tough decision leaving your fur baby behind when you travel but Paws and Claws makes it a little easier."

"My husband gets a call on a Saturday from this place about our dogs appointment. They want to know if we can bring our dog in on Monday instead of our appointment on “Friday”. Husband says, I just had heart surgery, I am not driving, you will have to speak to my wife who is working this weekend. She will call you Monday. I call Monday around 10am and a man answers and says it is too late the appointment was for 9am. I said ok and by the way, when is his scheduled appointment? (my husband schedules them and he could not remember at the time). He said Friday at 11am. I said ok. Friday comes and I make arrangements for my daughter to pick up the dog and take him across town to them to be groomed. They say he does not have an appointment, that it is the following Friday. She leaves. She calls me and tells me this. I call the Erie office and question why the guy told me Friday. A so-called manager defends the guy and proceeds to tell me that he did not specify which Friday, and that I should know when my appointments are(basically). Extremely unprofessional, and very rude. I say to her, so you mean to tell me you are not going to acknowledge the fact that he gave me the wrong day (one), and (two) you can’t even apologize or acknowledge our inconvenience maybe providing a discount next appointment. She continued to be defensive. So I say ok bye. TODAY, I get a voicemail from a PATTY, one of the “OWNERS” from a girard number, that they are CANCELLING tomorrows “SCHEDULED” appointment that I “SHOULD HAVE KNOWN ABOUT” because our dog is DESTRUCTIVE during grooming and that she found out about last weeks conversation about the appointment and we need to find another groomer!!!!!!!! This PATTY also called my husband and did get him on the phone and said the same thing. My husband said to this lying “owner”, “Destructive?? not once has ANYONE called us and said our dog was destructive. Do you have written proof?!?”PATTY said she was told about it, proceeded to take some nonsense, said goodbye and hung up!! After my voicemail, I called PATTY and I asked since when did you decide he was destructive, (one) this is the first I am hearing about it and (two) exactly what way is he destructive? PATTY said.. he throws towels around, rips them up and he has ruined all of our crates and we have to install new ones. PATTY was talking over me while I was responding with “REALLY!!?!” and then this OWNER HUNG UP ON ME. I called back and no one answered. This PATTY is a liar. I have saved her voicemail and will be attaching it everywhere I can. Patty is a terrible liar."

"Had an appointment yesterday for our dog. I was told about 2 hours, they would call. After 2.5 hours I headed there assuming he would be done. I was told he would be another 2 hours as they had a lot of “walk ins”. So walk ins have priority over scheduled appointments? Never have I heard of this??Bad customer service. I won’t be going back"

"Our cat was well cared for the 4 days he was at the Paws & Claws on West 26th Street. I called after the 1st day and was reassured that he was doing well. "He ate & pooped and was getting cuddles from the staff" We were very pleased and would use them again."