Greater Washington Maternal-Fetal Medicine and Genetics

"We were referred to Greater Washington MFM at a scary time in our pregnancy journey, but the doctors, techs and staff were all wonderful and made us feel as comfortable as possible anytime we went in. We especially cannot speak highly enough about Dr. Pinckert- he provides optimism while also not beating around the bush. He spent time with us and answered every question we had (and trust me, there were lots!) I don’t typically write reviews for doctors, but my husband and I (and our baby!) are so thankful for him and the whole team at GWMFM!"

"Been going here for a few months now. Majority of the time they appear to not be customer friendly at all. Even a simple change in your provider seems to tick them off if Hod forbids you forget to tell them when checking in but ask they send your records to a new provider EVEN for someone like myself whose insurance requires zero referrals for their services. Second, they’re typically behind; that’s the norm than the exception. But today was the worst. My appt was 9:30am and I didn’t get seen over until 10:25am. No one I mean no staff member even gives you a heads up that “sorry we’re running behind” unless you ask if they’re aware you’re still waiting. When the US tech came for me, no apology either for having me wait that long. Also, you will rarely see a doctor; you’re primarily seeing US techs. Even if you insist you want to talk to a doctor, they’ll try to convince you otherwise in that the tech will first relay your concerns to the doctor and then either the tech comes back with the doctor’s response or once in a while the doctor will come and address your questions. The US techs are usually nice though. The front desk and check out ladies not so much. I honestly think this whole practice, the one in Rockville can use some customer service training. I waited to write this review to make sure my experience was consistent and not just based on one off. I’ve been to this practice a lot of times in the past 6 months and this review is based on a sum of all those visits. If there’s ever a next time that I need to be seeing an MFM, I will definitely not be going to this practice."

"I came for an ultrasound. This practice charges expectant mothers to take home pictures of their ultrasounds (and they don’t tell you that up front). Pretty disgusting that a maternal practice would try to capitalize off of a keepsake for a pregnant mother. Front desk staff was not super welcoming. And if you don’t have childcare, I don’t recommend scheduling an appt here. They don’t allow anyone under the age of 12 (even accompanied by an adult) to attend, so you have to go to the appointment by yourself. Overall, it’s just your standard cold, medical prenatal care. No real effort or empathy in their care. However, they were a very punctual office."

"The front staff have always been pleasant to deal with during arrival. I am usually the first appointment and I’ve never been taken at the time of my appointment so expect to wait at least 10-15 minutes. No need to come early! The women I have experienced doing the ultrasound were lovely and informative. Three different women and all three were great! You only see the doctor the first time unless something is wrong. Due to restrictions, we couldn’t bring SO to the visits. I understood this, but checked their website before each appointment to see if they still had restrictions which they did each time. Except this week when I went multiple people brought SO, so I inquired and was told their policy had changed maybe two weeks ago. Their website was never updated, we never received an email, nor was this indicated when you check in online. So my SO missed all three ultrasound appointments which was incredibly disappointing for the father-to-be. Then to top it off, they usually are so great about providing 25+ 2D or 3D photos and videos, but this last time she only tried one photo. It didn’t look that great so I declined to pay $5 for his elbow. Lastly, the appointment I made had to be at a specific date and time due to an outside specialist’s schedule. I never even saw the outside specialist and was told she would read my scans virtually. I had to take off work to make that one date and time happen so it was pretty frustrating walking out without my SO, no pictures, and no specialist."