Quest Diagnostics Fairfax Main Street 10721 Main Street, Fairfax, VA 22030

"Walkin waited 2 1/2 hours. It wasn't even busy. They said we have to till appointment person first. 4 people came at 1:00 included me. Its ridiculous!! There is gap hour between appointment person!! Why didn't they just called??? Only one person work!!!! Omg!!!! As result waited till 3:30, and the technician said thereis no guarantee to see all walkin patients. All walkin patients wasted our /their time and they all left unHAPPY. I was so angry!! the way she said "She so busy I I can't to see." And lab carrier will pick up at 4:00 so I don't know if I'm able to see you. Than you dont see walkin patients? "I only follow up up appointment patients "Have as lot of back to do!! You need to make/ should make appointment! Wow!! Than they should get rid of sign in walkin patients. Besides, she didn't see me, but late walkin patient!! She is so rude, do not know policy,no respect! I can't even contact manager or supervisor! So mad!!! Not coming here!! (I should I got her name) .so disrespect!!!"

"The lab test was smooth and quick. Friendly staff. However...next to impossible to park. The rear lot is closed and parking is unavailable. I needed to park on the street a few blocks away. Never again."

"Carly was my phlebotomist and she was very friendly and accommodating. I had to get a lot of blood drawn and she made the process so easy for me, even enjoyable! I would definitely come back to this location because she was great. Thank youuuuu!"

"As others have said, do anything you can to NOT go on a Saturday, especially if you don’t have an appointment. I just needed to drop off a specimen and was here for two hours—also be sure if you’re dropping a specimen off to clarify that with an employee as soon as you arrive, as I was pushed to the bottom of the list of patients because employees were confused by what I was here for. I don’t really blame the employees, it seems to be a much larger issue with understaffing and general disorganization. Weekdays are significantly better in this regard! Be cautious with your plans and don’t schedule anything for a few hours (or like me, you will have to cancel plans). Also, to my fellow disabled patients, be forewarned—seating is quite limited on Saturday and I ended up on the floor for most of the time I was there."

"First time going to this location today. For those that had bad experiences, here is what I did. I scheduled an appointment on a Monday morning to avoid any rush. When arriving the parking was very limited but the check in process was quick and easy at the check-in kiosk. There will not be any person at the desk because they are inside all the time. The test started on-time and the technician, Kayla, was friendly and accurate in handling the screening test. I'm guessing folks that don't make appointments probably have a tougher time. The appointment system does not send emails or texts as reminders as far as I know, so don't expect that much."