Western Maryland Outdoor Power, Inc. 1845 Dual Highway, Hagerstown, MD 21740

"They say the whole team at this location has changed but the Customer service sure hasn't. I had my Gravely zero turn there to get a seat recliner knob fixed .They have got to be the rudest Customer service people I ever dealt with and have the answers for anything. Then refuse to release my mower ,never again will they work on any of my equipment."

"I see the majority of negative reviews for years is customer service based. Well, I see nothing has changed as I was there 8/2/23 to simply purchase a jug of bar and chain lube and the counter rep didn't even acknowledge me as I stood there for 20 min to pay as he appeared to be looking something up for the only other customer in the store. Left the jug and took my business somewhere else."

"I stopped in and got a carburetor for my steel saw put it on it worked great they ordered it for me and got it in a couple weeks that's pretty good for the way things are today they have a lot of good stuff stop and check them out"

"My craftsman riding mower needed maintanence. They have pick up and delivery for a fee, which is really convenient, as i dont have a way to transport. They brought it back running perfectly, with sharpened blades and washed it really well too. The price was very reasonable and I know my mower was well taken care of. I'll definitely use them for all my maintenance needs for any of my lawn equipment in the future. Thanks"

"Unprofessional and rude, when some one calls your establishment and ask how are doing today and you respond with a rude "good" with no reciprocation, it shows your lack of customer service skills... Upon hearing the rude voice on the other end of the phone, I immediately hung up...which is truly bad for them for I was ready to spend between 5000-7000 on a new lawn tractor, they made the choice for me to go with the John Deere dealer in Martinsburg, WV. May the owner of the company see this correct their poor customer service relations."