Meritus Medical Center 11116 Medical Campus Road, Hagerstown, MD 21742

"I went to the hospital with a simple cough and was detained for 6 hours. I later discovered that the room was $308 with hospital fees, and the bill was $817 with $23 for the radiology 840$ department.They trade patients for money. I do not recommend this placeIs this reasonable? I will be there at 8am. The doctor will come at 1.30pm. This is for the room fee of $308. You will be detained."

"This was a terrible experience. I had at Meritus . I came to be seen because I was vomiting and in terrible pain . I was dehydrated and couldn’t go to the bathroom . So as I was having a fever and sleep Z. Nurse Brianna came in a snatched my ivy out my arm and. I told her that I wasn’t feeling well and that I need to see if I’m have a uti. She said I refused to take my urine . And told me to look at it on my chart . The second nurse I had her name was desire . Now she was nice until she told me she ask me if I was feeling better . I was full sleep . This is the worse hospital. The nurse have no respect for clients . And so I was put into another room . And untended . I approach a nurse and asked her if I can be attended to . And with out her asking my name she assumes she knew who I was . With out asking me . Giving off her face expression and body language . I already was talked about among staff. But I will be reporting this and possible filing a law suit against the hospital and the three nurses that was aiding me ."

"Went in for kidneys stones. Waited 7 hours for them to send me home with a prescription although all the stores were closed. When I mentioned they needed to give me something for overnight. They seemed irritated and I had to wait another hour. Once they did arrive and gave me an oral medicine It was completely ineffective and I was sent home in agony I was unable to sleep and was vomiting all night. They did not meet my needs whatsoever. And the fact they sent me home without medicine for that night is incredibly disappointing."

"The ER staff were wonderful. Everything after that was awful. My 83 year old mother went in for a compound break of her leg. Had surgery and was put into ICU. Nurses treated her like an annoyance. No one ever returned calls, I had to call back or my mom would call me in the middle of the night saying she couldn't get a nurse to come when she pushed the call button. Once she was moved to a regular room it got worse. She was unable to get up to use the bathroom because she only has use of one leg. Nurses told her to "go" in the bed and they would take care if it. She would ring for a nurse to clean her up and was often laying there for hours, to the point where she got a rash. I witnessed this while I was visiting. I was told someone will be right there. The nurses station was right outside the room, I could see them sitting there. It got to a point where she was laying there so long she ended up calling 911 and the police showed up. My mom was told by the head nurse that she would probably have charges brought against her for using the emergency number in a non emergency. When it was time to have her moved to a rehab facility closer to home (Chambersburg) I was called and asked where we wanted her sent. I gave our top 3 choices. I was called and told that our first 2 choices would not accept her insurance or wouldn't return calls. So she's in a horrible place now which was the last choice. I'm trying to get her moved. I contacted our first choice and was answered right away, and was told that Meritus never even contacted them. So I was lied to outright."

"I'm probably a bit biased because the staff at Meritus ER saved my life. On May 22, 2021 I was brought into the ER with severe pain in my left hip, unable to move my entire leg. Dr. Mohammad Malik was on duty and ordered an abdominal CT scan. He diagnosed me quickly with a perforated colon and septic shock. I was delirious and don't remember much but my husband was standing in the hallway as they prepared me for flight to Shock Trauma and he said they were working diligently to get my blood pressure up and stabilize me for flight. Emergency surgery at Shock Trauma saved my life. Septic shock has a 40% mortality rate and if not for the quick thinking of Dr. Malik and the teamwork of Tommy from respiratory therapy and the flight nurses (wish my husband remembered their names), I wouldn't be here right now to write this review. I've faced a long road to recovery since then but I'm getting better and stronger with time. I was also admitted to Meritus shortly after returning home from my emergency surgery at Shock Trauma and orthopedic rehab at UMMC in Baltimore, with a post-op retroperitoneal abscess. The ER doctors once again were wonderful, especially because I was terrified after I almost died two months before, they took care and compassion and concern to the next level in dealing with me and reassuring me. They worked with my colorectal surgeon at Shock Trauma who saved my life, to get the right treatment plan and sent her the CT results to review as well. I was admitted for 8 days to drain the abscess from June 26, 2021 to July 3, 2021. The nurses on the unit were amazing, kind, attentive and advocated for me in every single way. The doctors visited daily and I was well cared for. Last August 2022, I was re-admitted to Meritus for a partial bowel obstruction brought on by adhesions from my previous surgeries the year before. My ER experience at that time was a little dicey, I was brought in by ambulance with severe, agonizing abdominal pain but it still took them almost 7 hours to do my CT scan and get me in a room this time. All Maryland hospital ERs at that time were overflowing, I'm not sure why, Covid wasn't as big an issue so it was probably due to staffing shortages. Once I was finally scanned and placed in a room in the ER the doctors and nurses tended to me almost immediately once they saw the obstruction, and I was admitted for 4 days for monitoring until it had passed. Luckily I didn't require more surgery. The nursing staff on the units once I was admitted were once again EXCEPTIONAL! Kind, caring, and we all enjoyed a good dose of humor and shared laughter. I was eager to be discharged and the wonderful nurses and the laughter helped my time go faster to get home again. Quality assurance did visit me as well to ask about the delay in my testing and treatment down in the ER the night before, since I had already had a history at the hospital of life threatening issues and severe gastrointestinal crisis. They conducted a thorough review to see where they could do better and I truly appreciated that, despite the agonizing pain I was in during my 7 hours waiting in the ER. Every year on my "Life Day" on May 22, I return to Meritus and my husband takes a photo of me standing by the ER sign to show my progress and how far I've come in my recovery since that dreadful day they had to fly me out of there to Baltimore in 2021. Thank you Meritus!"