west elm

"I have horrendous experience to share with West Elm!!!! Please be aware and don’t buy furniture from them I ordered a dining table set during thanksgiving 2023 first time when it came the table top was broken they took no responsibility schedule another delivery in a month after holidays . I had to have all holiday party with out a table they just left the base with me told me the top the coming . Second time it came again it’s broken same thing broken again I am waiting long time for delivery .customer service or store is of no help at all. Third time it came it’s scratched , now I am just done with them I want to return the entire set. It’s almost $3000set and they want to give me a refund of $240 for this damage . I am done with Westelm I just want them to take back this faulty set and refund my money !!!"

"Stay away from this company and store. For the amount of money they charge you would expect exceptional service instead you will be just running around wasting time once you place your order. We lost countless hours trying to resolve issues. Wish we paid close attention to negative reviews before deciding to spend $$$"

"West Elm is a scam!! I thought my bad experience is unique. But when I look at the reviews there’s certainly a pattern. They schedule a delivery and never show up. Then they say there was an issue right before delivery. They order a replacement and then cancelled the order. Customer service kept me on the phone for 50 minutes and still couldn’t issue me a refund 5 months after paying thousands of dollars. I never came across a store like this, so low as to cheat customers for their money. They should be investigated for fraud."

"Hi Guys - Just to share with you a real life real time experience with West Elm . It may take few mins to read but I just wanted to let you know the scene behind the ' white Glove ' treatment given by Princeton store ! Plan : Furniture design and order placement was done on 29th May 2023 , delivery was scheduled for 15th July . Actual : Nothing delivered , and the new delivery date is 27th August ,2023 . and by the way the mortgage is already On- 1 installment done and request for 2nd has come in but not sure when shall any inventory show up !! We visited the store so that we could get some attention but nothing till now . we are ' supposedly' assigned someone from West Elm to care for our situation but no one at the extension picks the calls and neither responds by mails Now that's what is the reality of Customer service in 2023 with West Elm !! and going by our overall observations it does not look like ours is a random case at all , as the entire value chain from order placing till payment realization sucks . Mukhraj Saberwal"

"Terrible customer service. We have spent over $7500 for several items including chairs, sofas, and rugs. One of the sofas was generating a lot of static electricity due to its fabric. When we told them they said they will replace it. They even gave us a date for when we will receive the new sofa, but later somehow they lost it and couldn't find it in their storage area. Still nothing after several months and they keep delaying us. They only care until you spend your money, after that you are on your own, such a shame."