CVS 3715 University Boulevard West, Kensington, MD 20895

"The other day, I stopped by another pharmacy on the way home. They didn't have the product I was looking for...they told me they have it in two days. So I went to my good ol' CVS store. Not only did they have the item in stock, but I was able to put one of my CVS discount coupons to work and I manage to save 40% on that same item I couldn't find at the other store!"

"A decent CVS with a pharmacy I try not to use. Last time I visited, the Dr said that they had sent my RX to this CVS, but CVS couldn't fund the RX and asked that I, carrying a 4 year old in my arms, stand in a very long line filled with geriatrics playing Parcheesi.... I prefer smaller pharmacies that have better service and are more likely to have antibiotics in stock."

"Super long wait times. None of the staff seem to know what they are doing. And there is never any of my prescription ready even when I call multiple days ahead. I can’t believe the incompetence!"

"I recently had the misfortune of visiting this location, and the treatment I received as a customer was nothing short of appalling. From the moment I stepped through their doors, it became abundantly clear that their concept of customer service was deeply flawed and, quite frankly, insulting. JUST NASTY AND RUDE. shout out to the pharmacist on the back, the only ones that know how to communicate with a human being."

"Except for a long wait in line to retrieve my prescription. due to another customer with several issues ahead of me and only one person at the checkout for over 20 minutes, I cannot object to the actual drug part. Once a second person came forward to assist, there were 3 people and me waiting to be helped. That person then handled things quickly and accurately. Perhaps it was an exceptionally busy time filling prescriptions and all staff were doing that, but more check out staff than one with a complicated customer made the wait difficult for me. Standing in a spot so long is not comfortable for my personal issues. The workers not at the checkout were aware of the issues being handled by their colleague, but no one came forward to help the rest of us for 20 minutes. They merely seemed to look over and then return to their own work. Couldn't more staff have been summoned? On my entrance into the store, a woman was rushing out loudly proclaiming what she called ridiculous waiting to check out for over 15 minutes at the front of the store where I did see a looong line waiting to complete orders. Perhaps inadequate staffing is an issue at this store. I rarely shop there, but my usual store was not open on Sunday."