Bassett Furniture

"Pure garbage i spent thousands for my sofa 2 years ago and its falling apart."

"Thank you to everyone for a great experience! The furniture is beautiful, and will highly recommend Bassett in Colmar!"

"Went to Bassett in colmar on 2.19 and it was such a great experience. We weren’t pounced on when we walked in and our sales rep Kim was so helpful. We ended up with a couch, ottoman and chair. Honestly we expected to spend all day couch shopping and within 45 minutes it was all done. So impressed and happy with the experience!"

"Pros: good quality furniture and really friendly and accommodating delivery team Cons: a little over priced in my opinion and the employee in the store that I dealt with was not the best. To elaborate, I was guaranteed that our furniture would be delivered within 30 days and the woman who helped us stressed that on average furniture was delivered in 10 days. About 2 and a half weeks went by and she hadn't done anything she said would happen (following up, delivering team contacting us, etc.) so I reached out in which she said our nightstands had been back ordered. I understand that this is out of her control but she didn't even inform me. I then asked if the rest of our furniture could be delivered now since it was ready and she said no and that was not how their policy worked. She said our furniture would be delivered on 2/4 which was exactly 30 days from our order date. The delivery team contacted me the morning of 2/4 and had no availability to deliver the rest of that week which I understood. However, I was unhappy with the store that had guaranteed the 30 day delivery or less. It took 35 days to get our furniture delivered. Being unhappy, I contacted the woman who had helped us in the store saying that I didn't think it was right I pay the delivery fee since it was outside the 30 day guarantee I was given and she has yet to get back to me almost a week later. Normally I try to be understanding and lenient about things and rarely write reviews of any kind but paying this kind of money for furniture and not getting it in their policy is very obnoxious and shotty customer service. So delivery team - great! Furniture - great, but expensive. Store staff (at least who helped me) - not so great."

"Bassett did a great job of folloing up on my order. Lillian at the Bassett store on Glenwood Ave in Raleigh NC helped track my order. She called to update me without prompting and helped me when I arrived to pick up my chairs. Scott, the sales associate, who has helped me before, discussed the warranty program with me and I decide to save on the shipping by picking up the items (nice option) myself and spending the funds on the warranty program. LOVE the colors, love the quality and the help is fantastic. Keep up the good work!""