Walgreens

"Where to begin. If you are looking for a pharmacy BEWARE! I have been waiting for a prescription for my son for 6 days. The first mistake a pharmacy tech deleted my sons prescription out of the system so it had to be sent over again (they did Not call me to inform me)! Then after the prescription was resent over I didn't receive my usual text from Walgreens that our prescription was received. I had to call them to check the status, only to find out they were out of stock(again no phone call). I agreed to wait for the prescription to come in on what I was told would be a Friday. (No phone call to let me know the status of the medication), I called again on Friday only to be put on hold for 20 min. I went there on Saturday to be told the medication was not ordered and to give the pharmacist until Monday or Tuesday. It is now Monday and what do you know no medication is in yet. I understand shortages and having to wait. What I don't understand is a lack of communication from this particular location."

"Needed a passport photo for my baby. Called several Walgreens locations to confirm that they offered passport photo services, to which every single one said that their photo machines were down. Called this location. The associate said "We do take passport photos, but no one here knows how to do it for a baby"...... I thought this guy was pulling my leg. He puts me on hold. He comes back. I mention that it's the same specifications for a baby that it is for an adult.... He affirms that, indeed, no one knows how to transfer the same skills of taking an adult's passport photo to that of a baby - and wasn't even willing to try! It renders this a sub par location AT BEST, and perhaps a manager with appropriate qualifications needs to assume the position to cover for the uselessness and lack of customer service of its employees."

"All day we were trying to get a prescription in. The online system kept failing the doctor tried calling and was on hold for 40 minutes with no answer. I stopped by in person and the person at the counter said they received it but wouldn’t be ready until tomorrow because they were short staffed. She was very snarky, rude, and matter of fact. I told her there was no need to be rude it was just a question as I walked away she said I answered your question you just didn’t like the answer."

"I’v been getting my prescriptions here for a few years now and the service is just awful. There’s no need for the pharmacy technicians to be curt or condescending or irritated or rude to customers. This pharmacy is located in a lower income area but that should not mean that people are treated less well than they would at pharmacies located in higher income areas. The wait time is too long and the staff seem like they hate their jobs. Don’t do customer service if you’re not willing to be nice to customers. I’ve never been rude and always wait quietly even if I’m annoyed internally. This is probably the third review that I’ve ever done in my entire life; it’s been that bad!"

"Four managers were standing in the center of an aisle having a conversation and laughing. There were 2 young associates walking and gripping among themselves about working conditions. I was there at 8:45 am to get a passport photo. The atmosphere was very uncomfortable. I was able to receive assistance at 9:00 am, after asking for help."